End User Services Intern

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The End User Services Intern will join Interac's End User Services department, a team of level 1-2 support team members that focuses on all full-time employees (FTE) and contingent worker technologies.

Important to note: This role requires you to be in-office five (5) days a week as you will be providing first level support and troubleshooting based on calls, tickets and in office support.   

The exposure to being in-office and working closely with Interac employees will help grow your strengths in diagnosing and directly resolving technical hardware & software issues, supporting and maintaining video conference equipment, and the opportunity to work with various teams and departments across Interac. You’ll be quickly considered the office hero as you’ll be the go-to person for all in-office technical needs.

What You Will Do:

• Support and troubleshooting. 

• Supporting end-user device setup and deployment, including laptops, mobile devices, docking stations, and monitors. 

• Assisting with account management tasks such as password resets, access provisioning, and multi-factor authentication troubleshooting. 

• Collaborating with other IT teams to support various technology initiatives such as application deployments and hardware refresh cycles. 

• Regularly auditing existing documentation, identifying gaps and revising or creating new content to reflect current processes and best practices. 

• Continuously developing technical and professional skills through mentorship and hands-on experience with enterprise tools, such as Microsoft 365, ServiceNow, and Active Directory. 

What You Bring:

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Computer Systems, Networking Engineering, Systems Engineering, or Software Support. 

• The ability to rapidly acquire new technical skills and knowledge, adapting to evolving technologies, and proactively embracing new tasks and responsibilities. 

• Great oral and written communication skills, and the ability to explain technical concepts to both technical and non-technical audiences. 

• A deep-seated motivation to ensure that your contributions positively impact customers' daily work experiences, enhancing their efficiency and satisfaction with the services provided. 

• Comprehensive understanding of corporate IT infrastructure, including organizational setups, operational standards, protocols, methodologies, and configurations. 

• Proficiency in both Windows and MacOS desktop technologies, ensuring the ability to provide comprehensive support and solutions across different operating systems. 

• Strong analytical and critical thinking skills, enabling the identification of root causes of system malfunctions and the implementation of effective remedial actions to resolve issues promptly. 

• Demonstrated experience in customer service or tech support experience, showcasing an inquisitive mindset and a strong passion for troubleshooting and resolving issues. 

• Excellent organizational and time management skills, enabling the prioritization and efficient handling of multiple tasks, ensuring timely and successful completion of responsibilities. 

• Possess previous experience and knowledge working with technologies and tools such as: 

• Microsoft Active Directory 

• Troubleshooting and setting up iOS/Android devices, 

• Office 365 (Exchange, SharePoint, Teams, OneDrive) 

• ServiceNow 

• Although not required, you have some familiarity or previous experience with the following: 

• Experience with mobile device management 

What We’re Offering: 

The hourly pay range for this position is $21 to $23, and the internship term runs from May to August 2026. The exact amount will depend on factors such as skills, experience, and job-related knowledge. An internship opportunity at Interac also features:

• Flexible hybrid work model with monthly intern socials for better work-life balance 

• Interac learning bootcamp designed to help you hit the ground running

• Convenient downtown Toronto office located minutes away from Union Station

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.