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Reporting to the Enablement Manager, this position is responsible providing virtual training on Cision’s processes, products & features for Sales and CX teams. In this role, you will prepare, evaluate, and execute training based on the needs of the request and product offering. This includes identifying skill and knowledge gaps to modify training as necessary for successful adoption.
Essential Duties and Responsibilities
• Designing & Delivering training – owns the creation and delivery of training materials and courses for our global associates.
• Key Performance Indicator: measurable outcomes tied to specific role responsibilities include ESAT (Employee Satisfaction Score), Confidence Score & course Completion Rates.
• Project Management - Oversight and thorough management projects, reports to key stakeholders utilizing project management strategies.
• Stakeholder Communication: Prepares status reports to provide an up-to-date picture of team progress. Delivers clear and concise messages. Listens effectively and respects the contributions of others.
• Partnerships - Partners with Leaders and SMEs across the organization to design, develop and deliver online learning content (online courses, videos, documents) and programs to meet new hire onboarding and ongoing learning needs.
Minimum Required Qualifications
• Bachelor’s degree or 1-2 years’ experience
• Training Acumen: Deploy a wide variety of training methods, conduct effective induction, and orientation sessions.
• Instructional Design: Ability to develop courses and instructional material to educate associates.
Key Competencies
• Enablement Strategies – Competent in different formats of emblement for associates, passionate about new techniques and approaches, as well as Sales Methodologies and coaching.
• Active Listening: Ability to slow down to listen to the needs of the customer, team, and stakeholders (being present in the moment).
• Forward Thinking: To use logical reasoning processes to break down and work through requests or project components to achieve overall training success.
• Problem Solving: Recognizes obstacles and uses resources to identify solutions.
• Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance.
• Collaboration- Engages the "right people" within and beyond organizational boundaries by matching individual capabilities and skills to the situation.
• Relationship building - Builds strategic relationships across the organization to ensure projects run smoothly and you have the bigger picture.
• Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Professionalism: Learns by mistakes and uses knowledge for self-improvement. Delivers promises timely and meets commitments.
Physical Requirements
• Job requires employees to sit for extended periods of time without being able to leave the work area.
