Email Marketing Coordinator

About the role:

We’re looking for a highly organized, detail-oriented Email Marketing Coordinator to support the creation, coordination, and deployment of customer “need-to-know” communications across email, in-app messaging, chat, and SMS. This role combines foundational email marketing skills with strong project management, helping ensure customers receive timely, accurate, and consistent information throughout their lifecycle.

This role plays a key part in solving a growing organizational need: today, customer communications are decentralized, inconsistently prioritized, and often handled in a “hot potato” fashion across teams. By bringing operational rigor and centralized coordination, this role will help reduce customer confusion, streamline internal workflows, and deliver a cohesive, customer-centric communication experience.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

Project & Workflow Management

• Act as project manager for customer notifications, ensuring all communications move efficiently from intake → creation → approval → deployment.
• Collect and manage all necessary inputs for each communication, including:
• Audience lists or targeting criteria
• Email copy or messaging requirements
• Stakeholder approvals (Legal, Product, CS, etc.)
  Timing recommendations and dependencies
• Create and manage Asana tasks for each communication, keeping all steps, owners, timelines, and deliverables organized and on track.
• Coordinate cross-functional teams to align timelines, resolve conflicts, and ensure clarity on roles and expectations.

Execution & Deployment Support

• Partner with Engagement Marketing to prepare communications for deployment (email, SMS, in-app, etc.).
• Assist with building or QA’ing emails in our deployment platform (no advanced coding required, but familiarity with templates is helpful).
• Ensure accurate audience uploads and segmentation in collaboration with the deployment specialist.
• Support testing, proofing, and final review to ensure error-free execution.

Governance & Quality Assurance

• Help establish consistency and quality across all customer communication touchpoints.
• Maintain documentation for processes, templates, naming conventions, and best practices.
• Track communication volume, timelines, and cross-team impacts to help inform prioritization.
• Flag risks early (timeline conflicts, unclear requirements, missing approvals, etc.).

This role focuses on “need-to-know” customer communications that fall outside revenue-driving marketing, including:

• Product migrations, sunsets, and deprecations
• Onboarding sequences and education
• Legal, regulatory, and compliance notifications
• Customer surveys, NPS, and experience programs
• Feature adoption communications
• Customer support updates and alerts
• Operational or transactional notifications

About you:

• 2-3 years of experience in email marketing, project coordination, customer communications, or a related role
• Basic understanding of email marketing platforms and common terminology (templates, segments, testing, proofs, etc.)
• Strong project management skills and the ability to keep multiple workstreams organized
• Excellent communication and collaboration skills
• High attention to detail and commitment to accuracy
• Comfort working cross-functionally and navigating shifting priorities
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
  

Nice to have: 

• Experience with Asana or similar project-management tools
• Familiarity with basic email editing or QA
• Experience partnering with Legal, Product, CS, or Support teams
• Exposure to customer lifecycle communications

Additional Information
The annual salary range for this position is $70,000 to $80,000. The salary range for performing this role outside of the US / Austin / California may differ.  8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.

Why 8am: 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.