Dynamics 365 CRM Lead

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Position Title: Dynamics 365 CRM Lead
Department: Information Technology
Compensation: $100,000 - $140,000 + annual bonus  
Reports To: Associate Director, IT Applications
Location: Kitchener, Ontario

About the Role:

We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.

Responsibilities:

• Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America

• Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization

• Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope

• Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions

• Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement

• Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies

• Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination

• Develop core enablement artifacts such as training materials, process documentation, and user training support

• Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs

• Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues

Required Qualifications and Skills:

• Educational background in Information Technology, or a related discipline

• At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM

• Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)

• At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools

• Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping

• Experience building integrations/interfaces with other systems using APIs

• Strong communication and stakeholder management skills (able to translate business needs into system configuration)

• Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies

e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.

e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans. 

This is a current vacancy, and we are actively hiring for this position. 

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