Director, Solutions Operations

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Solutions Operations
Our Purpose
At Mastercard, we power commerce and empower people building a sustainable world where everyone prospers. At our core, we are a global technology company behind the world's fastest payments processing network. We are also a driver and supporter of commerce globally with diverse businesses in data and services, identity, open banking, security and cyber, amongst others. We believe every employee can be a part of something bigger and change lives and that as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard's rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
Director - Solutions Operations
Overview
The Director, Solutions Ops is a strategic leader responsible for building and optimizing the technical and operational backbone of Mastercard's fast-growing AI Consulting team. Reporting to the VP, this role drives technical execution, governance, and scalability across global operations. The Director ensures that systems, processes, and vendor ecosystems are designed for resilience, compliance, and innovation as the team expands.
Operating in a fast-paced environment where ambiguity and rapid evolution are the norm, the Director will lead technical process design, implement performance tracking systems, and ensure operational resilience. This role requires strong technical acumen, strategic thinking, and the ability to influence cross-functional teams to deliver efficiency and compliance at scale.
Key Responsibilities
A. Operational Support & Process Execution
Design and implement technical workflows and governance frameworks that enable scalability and compliance across global teams.
Define and maintain operational KPIs, dashboards, and reporting systems to provide leadership with actionable insights.
Oversee onboarding and resource allocation processes, ensuring seamless integration of technical tools and platforms for new team members.
B. System & Process Optimization
Identify and implement automation opportunities to streamline operational processes.
Ensure technical systems (e.g., project tracking, reporting platforms) are configured and maintained for accuracy and efficiency.
Drive continuous improvement initiatives across operational workflows to enhance speed, quality, and compliance.
C. Financial & Resource Management Support
Own budget tracking and forecasting for technical operations, ensuring alignment with strategic priorities and cost optimization.
Deliver operational reports and insights to inform leadership decisions on resource planning and investment.
D. Cross-Functional Collaboration
Act as a liaison between Product, Engineering, Procurement, and Operations teams to ensure technical alignment and timely delivery of initiatives.
Lead resolution of complex operational and technical challenges through structured problem-solving and stakeholder engagement.
About You
Experience in technical operations, program management, or process engineering within technology or consulting environments; experience with AI technologies strongly preferred.
Proven ability to design and implement technical workflows, governance frameworks, and reporting systems.
Strong proficiency in operational analytics, automation tools, and compliance processes.
Exceptional communication and stakeholder management skills; able to influence at senior levels without direct authority.
Comfortable operating in a fast-paced, innovation-driven environment with high ambiguity.
Bachelor's degree in a technical or business discipline required; advanced degree or PMP certification a plus.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $138,000 - $221,000 CAD