Director - Senior Lead, Business Operations Effectiveness & Analytics
Founded over 100 years ago by one of history’s great philanthropists, Andrew Carnegie, TIAA is a Fortune 100 financial services company and the market-leading retirement system for individuals who work in academia, research, medical and cultural fields. TIAA is headquartered in New York City, with major operations in Charlotte, North Carolina, and Frisco, Texas. The company has approximately $1.2 trillion in assets under management (as of 3/31/2023) and approximately 15,0000 employees.
TIAA offers solutions (e.g., variable annuities, mutual funds, tax-deferred and after-tax annuities, IRAs and brokerage accounts) that provide lifetime financial security to its participants, consistent with its mission-based, not-for-profit heritage. Given this tremendous responsibility to be there for our participants over the long haul of their lives, it is imperative that TIAA remains a leading financial institution for the next century of its existence.
The Senior Lead for Business Operations Effectiveness & Analytics plays an important role in support of the company’s efforts to reposition itself for the future to create enduring success by accelerating the company’s focus on simplifying the organization, making the company more agile and delivering best-in-class experiences to clients and the organization’s workforce. The Business Operations Effectiveness & Analytics team is highly visible across the company, with significant senior executive and board exposure.
Key Responsibilities and Duties
- Create inventory of key processes across TIAA that drive important business outcomes for the company
- Develop robust analysis of total cost across (i) labor, (ii) technology, and (iii) third party spend for key processes
- Identify major operational KPIs associated with process improvement (e.g., cycle time, error rate, employee satisfaction, etc.)
- Develop dashboard to track progress made against improving processes, including cost and KPIs to be monitored over time
- Communicate with a broad range of stakeholders; builds relationships; and influence others.
- Create senior executive and board presentation materials
- Support solution development and decision making
Educational Requirements
- University (Degree) Preferred
Work Experience
- 5+ Years Required; 7+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
9IC
Required Skills:
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5 years experience in operations, technology, management consulting or relevant fields.
Preferred Skills:
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Previous experience working for a large management consulting firm or internal corporate strategy function at a large financial services institution
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Background in operations, technology, management consulting, business management or relevant fields.
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Previous experience with senior executive and board level engagement
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Previous experience working in a complex, matrixed organization
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Track record of execution and driving results
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Prior experience working autonomously with tracking metrics and sharing reports with leadership.
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Supporting corporate, divisional / department wide continuous improvement projects/programs.
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Agile focused and solutions oriented and leads in driving results
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Critical thinker and self-starter who is willing to work proactively to identify key business opportunities and work across teams to drive results.
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Comfortable presenting and taking directions from executive leadership.
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Strong relationship management, team building, presentation and communications skills.
Desired Qualities
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Outside-the-box thinker
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Innovator
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Challenge seeker
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Status quo buster
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Problem solver
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Culture carrier
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Self-starter
#LI-KG1
Related Skills
Adaptability, Collaboration, Communication, Consultative Communication, Executive Presence, General Risk Management, Influence, Problem Solving, Program Management, Project Management, Relationship Management, Stakeholder Engagement
Anticipated Posting End Date:
2025-04-01
Base Pay Range: $138,400/yr. - $230,600/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: [email protected]
Privacy Notices
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