Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
We are looking for a Director Sales Enablement & Effectiveness to
provide enterprise leadership for Sales Enablement & Effectiveness, setting the strategy, structure, and culture that drive sustainable revenue growth. Aligns broker/advisor enablement with Manulife Bank’s strategic priorities, equipping sales teams with tools, skills, and support to deliver superior client outcomes. Acts as the senior voice of enablement at the leadership table, shaping how Manulife Bank competes, grows, and differentiates in the Canadian marketplace. The incumbent and respective team enable both the Real Estate Secured Lending and Specialized Lending teams.
Responsibilities:
- Strategic Leadership – Define vision, strategy, and roadmap for Sales Enablement.
- Governance & Stakeholder Engagement – Partner with senior leaders in Sales, Product, Marketing, Compliance, and Operations.
- Portfolio Oversight – Ensure initiatives are prioritized, sequenced, and resourced appropriately.
- People Leadership – Build, mentor, and develop a high-performing enablement team.
- Participate in enterprise risk, compliance, and governance forums.
- Support Sales leadership with strategy alignment and reporting.
Job Requirements:
- 10+ years in sales leadership, enablement, or strategy roles.
- Demonstrated experience leading large-scale change and enablement programs.
- Strong knowledge of financial services, ideally mortgage broker/advisor distribution.
- Proven ability to build new functions and operating models.
- Exceptional executive communication and influence skills.
- Strong financial and business acumen, including budget oversight.
- Ability to lead through ambiguity and drive alignment across a matrix organization.
- Bilingual (English/French) is preferred
- Certification in Change Management or Project Management is preferred
Competencies:
- Vision & Strategic Thinking
- Executive Influence
- Stakeholder Partnership
- Change Leadership
- Accountability & Results Orientation
Decision Authorities:
- Approves enablement strategy and roadmap.
- Allocates resources across the enablement portfolio.
- Escalates enterprise-level risks and issues.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$116,000.00 CAD - $166,000.00 CAD.If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Manulife Toronto, Ontario, CAN Office
250 Bloor St E,, Toronto, Ontario, Canada, M4W 1E6
Manulife Kitchener, Ontario, CAN Office
25 Water St S, Kitchener, ON, Canada, N2G 4Z4
Manulife Waterloo, Ontario, CAN Office
500 King St N,, Waterloo, ON, Canada, N2L
