Director, Project Management Office (PMO)

About the Role
Endeavour Solutions is looking for a Director, PMO to lead our project management function across our Microsoft Dynamics ERP/CRM practices (Business Central, CE, Sylogist, F&SC and related lines). You’ll own the project management framework, tools, and portfolio visibility, and lead a team of PMs who work day-to-day with our practice teams to deliver complex projects for mid-market and enterprise clients.

Project Managers are functionally embedded in their practices with solid-line reporting into the PMO. Practice leads remain accountable for domain solution and delivery outcomes; you ensure projects are run in a consistent, disciplined way.

Key Responsibilities

• Lead and develop a team of ERP/CRM Project Managers:
  • Hiring, onboarding, coaching, performance management, and career development.
• Own the “Endeavour way” of running projects:
  • Define and maintain the core lifecycle stages and gate checks.
  • Standard status reporting, RAG criteria, RAID logs.
  • Common tooling (DevOps/Planner/Project, SmartSheet, Teams/SharePoint structure).
• Maintain a single consolidated project portfolio across BC, F&SC, CE, Sylogist
  • Provide regular dashboards and executive reporting on status, risk, and budget.
  • Facilitate portfolio review sessions with the VP Professional Services, COO, and practice leads.
• Raise PM performance and consistency:
  • Monitor adherence to standards and drive continuous improvement in planning, communication, risk and change management.
• Help prevent and manage escalations:
  • Define escalation criteria and paths.
  • Work with practice leads, Support & Client Assurance, and Sales to address at-risk projects early.
• Act as a “player-coach” on a small number of high-impact projects where executive-level PM sponsorship is required.

You Bring

• 10+ years of project management experience in ERP/CRM or complex business systems implementations.
• 5+ years leading project managers or running a PMO / portfolio function.
• Strong understanding of ERP and/or CRM delivery (scope/change control, budget management, stakeholder management).
• Experience working with multiple practices/lines of business and senior stakeholders.
• Comfort with metrics, dashboards, and driving accountability through standards and coaching.
• Experience with Microsoft Dynamics 365 (BC, F&SC, CE) and Microsoft project/collaboration tools (DevOps, Planner, Project, Teams, SharePoint) is a strong asset.
• PM certifications; PMP is required. PRINCE2, Agile/Scrum are an advantage but not required if experience is strong.
  

Why Join Endeavour?

At Endeavour Solutions, our culture is built on four core values—Knowledge, Integrity, Trust, and Accountability. These principles guide how we work with clients and each other every day. Joining Endeavour means being part of a team that:

• Strives for excellence and continuous improvement in everything we do
• Builds authentic partnerships through transparency and collaboration
• Empowers employees to take ownership and deliver measurable results
• Invests in your growth through learning, certification, and career development opportunities

About Us

Endeavour Solutions is a leading Microsoft Partner for ERP, CRM, and AI Cloud Business Applications, serving SMB, mid-market, and corporate clients with advisory services, implementation & training, and ongoing support for Microsoft Business Applications. Our key focus areas include Microsoft Dynamics 365, Power Platform, Business Central, and Dynamics GP, supporting clients across Canada and the United States.

With offices coast-to-coast in both countries, Endeavour Solutions works with over 1,100 active clients spanning all major North American time zones. Founded in 1989, Endeavour operates several key brands, including Endeavour Solutions, GP Support North, PurelyCRM, Express Info, and Corterra Solutions.

Candidates should have a reliable vehicle as some travel will be required. They must be legally entitled to work in Canada or the United States and be available for occasional travel in Canada and the USA.

Salary & Benefits

The salary range for this role is $150,000 to $170,000 per year depending on years of comparable experience, skill set, and the unique value you bring.  Employees are eligible for an annual performance-based bonus that reflects both individual performance and company-wide results. In addition, we offer a competitive benefits package, including health, dental and vision benefits, and RRSP matching.

Transparency Statement

This posting reflects an existing vacancy.

Qualified candidates will be asked to complete a Predictive Index survey as part of the application process.

Endeavour Solutions uses AI tools, such as Microsoft Copilot, to assist with administrative tasks like transcribing interview notes. These tools do not make hiring decisions.

Endeavour's AODA Statement of Commitment

Endeavour Solutions is an equal opportunity employer that does not discriminate against any employee or applicant based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability. Endeavour is committed to a fair and inclusive work environment. We will endeavor to accommodate the needs of qualified applicants in all parts of the hiring process.