It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Director Program Management
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Director of Program Management is a key customer service leadership position responsible for leading the program management team at the site to advocate for the customer and Creations’ needs and translate the needs into action. The Director of Program Management represents the voice of the customer internally and the voice of the business externally. The Director of Program Management leads the program management team to create, manage, and execute account strategies for assigned customers to meet revenue and profitability goals. The Director of Program Management plays a key role in developing customer strategy, creating alignment with other functional teams, and driving the standardization of processes within the program management team. This position functions in tight cooperation with the Business Development team and will coordinate proposal preparation and establish and monitor project plans and schedules for new and existing customers. The Director of Program Management reviews CFT metrics and works with the Program Managers to develop improvement plans in areas including but not limited to customer service, financial performance, customer cost, quality, delivery, and continually seeking value-added business opportunities.
Reports to: Vice President and General Manager
Location: Mississauga, Markham– Onsite
DUTIES/ RESPONSIBILITIES include, but not limited to:
Program Management Leadership
- Provide guidance and set goals for the program management team. Hold the team accountable for meeting goals.
- Lead the Program Management Team to proactively manage customer P&Ls, ensuring objectives are met by analyzing program costs, revenue, and profitability performance.
- Ensure the revenue goals are met or exceeded in all aspects of the Creation value stream.
- Cross-functional leadership - Responsible for monitoring all aspects of account program management, which operates in a Customer Focus Team (CFT) matrix management capacity with the following functional areas: production, planning, materials management, quality, engineering, and new business development.
Functional Leadership
- Responsible for providing Program Managers with the tools and training to ensure that products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities.
- Responsible for ensuring that program operational metrics are in place and are effectively managed by the Program Management team. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology.
- Review company performance to standards, regularly reacting to metrics by identifying root causes and solutions.
Team Development -
- Develop a strong and capable team that functions as a unit, enabling revenue growth and financial performance that meets or exceeds established annual targets.
- In the process, hold the staff accountable for results. Grow talent and develop successors/new leaders for Creation.
- Support and mentor Program Managers in aligning with stakeholders on deliverables, managing communication, championing meetings, and ensuring timely updates are provided to customers.
- Review and approve program expenditures within the authority matrix.
- Conduct regular reviews of financial results and variances with the management team and ensure ROI.
- Prepare monthly program financial and operational reports for management review, leading the management presentations and Customer Quarterly Business Reviews
- Assist with managing and executing new programs in accordance with budget, schedule, and technical objectives; leverage relationships with existing customers to identify new business opportunities within assigned accounts.
- Travel up to 50% as required between multiple sites in the Greater Toronto Area.
- Aligning strategies and procedures across various sites to ensure standardization and the implementation of best practices.
- Collaborating with Senior Leadership to foster team cohesion, support, and efficiency of the Program Management function across GTA business locations.
- Collaborate with the Senior Leadership Team to manage resource allocation for Program Management excellence in the GTA business locations.
- Supervision and Performance Management of Program Managers across GTA business locations
QUALIFICATIONS:
- Preferred bachelor’s degree in a relevant field or equivalent combination of education and experience that provides the required skill, knowledge, and abilities.
- Minimum of ten (10) years of progressive business management and/or manufacturing operations experience
- Minimum five (5) years in a Program Management role
- Experience managing projects from concept through production, material control/scheduling, and cost accounting/budgeting.
- Knowledge of manufacturing best practices such as Lean, 5S, and Kaizen is an asset.
- Experience with Enterprise Resource Planning Systems such as Oracle or similar systems.
SKILLS REQUIRED:
- Excellent management, communication, and people skills are required to influence and manage multiple resources, most of which are not under direct authority.
- Skilled in conflict resolution and negotiation
- Must have excellent judgment, technical, analytical, and problem-solving skills with the ability to identify complex problems and see them through to resolution.
- Able to work independently with minimal supervision.
- Executive-level presence with exceptional business acumen, possessing overall leadership qualities and abilities.
- Team oriented, with demonstrated ability to work with others to drive targeted outcomes.
- Must be flexible and able to deal with multiple, changing priorities.
- Ability to read, analyze, and interpret general business documents, contracts, terms and conditions, technical procedures, and/or regulations furnished in written, oral, diagram, or schedule form.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Demonstrated ability to work with complex reports and MRP database systems.
- Must have excellent written and oral communication skills, including writing reports, business correspondence, and procedures.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- General understanding of financial concepts (i.e., budgeting and analysis) as well as planning, scheduling, and forecasting knowledge
- Applied knowledge of MS Office Suite (Excel, Access, Outlook, PowerPoint, MS Project, etc)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Physical and/or Mental Demands:
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel office equipment, objects, tools, or controls. The employee is regularly required to stand; walk; reach with hands and arms; and occasionally stoop, kneel, crouch, or crawl. Additionally, this position involves frequent and continuous computer-based work. Specific vision abilities required by this job include close vision, color vision and identification, peripheral vision, depth perception, and the ability to adjust focus. Ability to travel up to 50% of the time as required.
The physical demands described here are representative of those that an employee must meet to successfully perform the essential and non-essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Working Conditions
The working environment is generally clean; however, this position may be exposed to occasional dust, metals/solder occasional exposure to high noise levels from operating machines or physical hazards from moving equipment and machine parts. The employee must wear designated PPE where required. Otherwise, office/business casual attire is appropriate.
Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Canada: The title for the position will be in accordance with applicable national and local laws.
About Us
3,000+ Industry all-stars. Entrepreneurial thinkers. Thoughtful collaborators. Bold problem-solvers. Passionate change-makers.
Creation fosters a community of commitment, comradery, integrity, and inclusion. At our core, we know it’s our people who make us a leading Global Electronic Manufacturing Services provider. That’s why Creation genuinely invests in our people, instilling family like values and a diverse, dynamic, and rewarding work environment where people learn, work, and grow together. Creation truly cares, inspiring employees to grow, develop and advance their careers. At Creation, we pride ourselves in our people, our culture, and our corporate purpose, it’s rooted in everything that we do.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Canada: Title for the position will be in accordance with applicable national and local laws.
