Director of Platform Engineering

We are seeking a highly experienced and skilled Director Platform Engineering to join our team.

The Director, reporting into the AVP of Engineering, will be a key member of our Engineering leadership team and will play a critical role in ensuring that our Azure platform is scalable, reliable, and cost-effective.

The Director will be responsible for leading and managing a team of engineers who are responsible for working closely with Enterprise Technology Services Team to design, development, and maintenance of our Azure platform infrastructure.

Position Responsibilities:

• Builds and maintains high-performance, fault-tolerant, secure, and scalable platforms.

• Designs, builds, and maintains the technology platform's features and infrastructure, including hardware, software, and network components.

• Monitors and evaluates the platforms to identify potential issues and make recommendations. This involves implementing monitoring tools, setting up alerts, and performing maintenance tasks.

• Resolves persistent platform issues when surfaced by technical support teams such as bottlenecks, connectivity problems, and system failures.

• Considers compliance and regulatory requirements throughout the platform lifecycle. Implements security measures, such as access controls, encryptions, and vulnerability assessments when applicable.

• Partners with architects and business leaders to design and build robust platforms across data, orchestration, and presentation layers on a specific domain.

• Helps drive storage layer and API features roadmap.
  Thinks through long-term impacts of key design decisions and failure scenarios.

• Forms a holistic understanding of tools, key business concepts, and the data and cross-team dependencies.
  Investigates new platform solutions to enhance service delivery experience.

• Performs peer reviews of code / deliverables and analysis for continuous learning and continuous improvement.

• Leads projects or programs with notable risk and/or complexity with diverse and sometimes conflicting interest groups; develops strategy / plan for project or program execution and actively manages its deployment

• Works within general functional or business policies, business plans and industry guidelines

• Interprets business challenges and market best practices to recommend actions that improve products, processes or services.

• May develop cascading team plans by translating and incorporating business and/or functional priorities in the context of the area managed.

Required Qualifications:

• The ideal candidate brings 12+ years of experience in platform, software, or infrastructure engineering, with 5+ years in senior technical leadership roles. This includes proven ownership of large‑scale, shared platforms and experience leading teams delivering secure, reliable, and scalable technology at enterprise scale.

• Understanding of distributed cloud platforms through configuration, deployment, and lifecycle management automation tools

• Deep knowledge in backend technologies

• Experience developing and maintaining data intensive systems

• Platform over product mindset

• Programming experience in Python, Scala, or similar languages

• Experience with open-source technologies

• Proficient in DevOps principles and practices

• Understanding and knowledge of containerization technologies

• Technical Skills must include Cloud Computing, Application Security, Authentication, Automated Testing, Automation,
  Cluster Management, networking concepts, performance optimization, Configuration Management, Infrastructure as Code, ​DevOps

Preferred Qualifications:

• Bachelor's in Computer Science or closely related technical field

• Master's degree in Computer Science or closely related technical field, is a good to have

• Related certifications are preferred (Example - Azure Cloud Certification)

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.