LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
We are seeking a strategic and dynamic Director of Partner Sales, West to build high-impact, scalable and sustaining strategic partnerships with leading System Integrators and VARs. In this role, you will be instrumental in expanding LivePerson’s ecosystem by fostering and managing relationships with key partners that align with our vision to enhance customer experience through AI-powered solutions.
You will:
- Identify and evaluate potential SI and VAR partnerships in the US and Canada that complement LivePerson’s conversational AI offerings. Develop comprehensive partnership strategies that align with LivePerson's business objectives.
- Work closely with LivePerson West Coast field teams to source, qualify and convert joint opportunities.
- Build and maintain strong, collaborative relationships with senior executives at partner organizations. Act as the primary point of contact, ensuring clear communication, alignment of goals, and mutual growth.
- Lead negotiations for partnership agreements, including terms, pricing, and performance metrics. Ensure all partnerships are structured to deliver maximum value for both LivePerson and its partners.
- Establish and monitor KPIs to assess the success of partnerships. Provide regular reports to senior leadership on the impact of partnerships on revenue growth, customer acquisition, and overall business performance.
- Work alongside our Innovation, Sales and Product teams to develop new innovative technical integrations and joint roadmap initiatives, translating them into highly effective GTM plays.
- Evangelize the partner opportunity across LivePerson creating a high performing cross-functional organization ensuring the success of partners and joint clients
You have:
- 12+ years of experience in partners, sales, strategic alliances
- Strong existing executive relationships with leading SIs, Regional SIs, Strategic Alliances, and VARs
- Strong experience building, growing and leading new lines of business.
- Proven success selling to, through, and with partners.
- Exceptional written and verbal communication skills, including experience communicating with C-Level executives in large enterprise companies.
- Strong ability to measure and communicate progress against business objectives, flagging potential obstacles and developing and executing remediation plans.
- Be adaptable and flexible, able to work and thrive in a highly dynamic environment.
- Sales and business value outcome orientation with strong problem-solving skills.
- Skilled at influencing others, internally and externally; ability to develop alignment across complex multi-faceted organizations to deliver outcomes.
Benefits:
The salary range for this role will be between $160,000 $200,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: tuition reimbursement and access to internal professional development resources.
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
- #LI-Remote
Why you’ll love working here:
LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
