Director of Operations

Who you are 

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. 

This is a remote position however you will be responsible for extensive travel with frequent practice visits within the Greater Toronto area and approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence. 

• You thrive in a high-growth environment 

• You adapt quickly to change 

• You’re a subject matter expert in your field and can influence others 

• You’re customer service oriented 

In this role, you will 

• You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers 

• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets 

• Develop and implement action plans for each dental practice 

• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards 

• Identify opportunities to foster relationships and synergies across assigned practice network 

• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence 

• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs 

• Mentor, develop, and lead a team of Regional and Practice Managers 

What we're looking for 

• University or College Diploma in retail, business or office administration or related experience 

• Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience 

• Strong business insight and extensive experience in managing P&L, forecasting and budgeting 

• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics 

• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels 

• Proven ability to execute large-scale projects involving numerous stakeholders 

• Strong organizational and time management skills and ability to manage numerous projects simultaneously 

• Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required) 

About Dentalcorp 

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth. 

Candidates must be legally eligible to work in Canada.

At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.