Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a strategic, influential leader to join our team as Director, Client Onboarding Strategy & Readiness. In this role, you will be accountable for establishing and governing Element’s Early Engagement and onboarding readiness approach to ensure onboarding is delivered as a consistent, scalable service. This role defines the standards, frameworks, and expectations that enable onboarding teams to execute effectively while ensuring clients understand timelines, readiness requirements, and their commitments for successful onboarding outcomes.
What You’ll Do
- Lead the evolution of client onboarding toward a standardized, scalable service model with clearly defined expectations and outcomes.
- In partnership with the Onboarding team and leadership, establish and maintain standard onboarding timelines, milestones, deliverables, and client responsibilities.
- Develop and govern onboarding playbooks, templates, readiness tools, and guidance materials to support consistent execution by onboarding Project Managers and specialists.
- Serve as the governance and escalation point for non-standard onboarding scenarios requiring exception handling or deviation from established standards.
- Partner closely with Sales, Account Management, Product, Operations, Pricing, Credit, Legal and Technology teams to align onboarding readiness expectations across the client lifecycle.
- Establish and maintain the Early Engagement approach and onboarding readiness framework, ensuring consistent application across onboarding teams.
- Participate selectively in complex, high-risk, or niche onboarding scenarios requiring senior-level strategic engagement.
- Provide executive-level guidance to align clients on readiness expectations, scope, risks, and change impacts.
Basic Qualifications
- Bachelor’s degree required; advanced degree preferred.
- 10+ years of experience in client onboarding, implementation, consulting, or program design roles within complex B2B environments.
- Demonstrated experience designing and scaling operating models, frameworks, or service delivery programs.
- Strong background in change management, stakeholder alignment, and executive-level client engagement.
- Proven ability to influence across functions without direct authority.
Preferred Qualifications
- Experience operating in a complex, cross-functional environment requiring independent judgment.
- Demonstrated ability to establish governance models and standards that improve onboarding efficiency and scalability.
- Experience leading through influence, partnership, and enablement rather than direct authority.
- Background addressing non-routine onboarding challenges and continuously improving frameworks based on outcomes and business needs.
Location
Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.
The hiring base salary range for this position is $133,400 to $183,400 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.
