Intact (intactfc.com)
Director, IT End user computing - Support and Operations
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
Are you a dynamic leader with a passion for optimizing IT operations and driving strategic initiatives? We are seeking a dedicated Director, IT End User Computing - Support and Operations, to become an integral part of our growing team. In this pivotal role, you will oversee a diverse team of managers and approximately 100 professionals, ensuring the seamless management of project portfolios, technology deployment, asset management, and end user support. Your expertise will be essential in mitigating vulnerabilities, managing security operations, and leveraging technology, automation, and AI to enhance our operational processes.
You will play a crucial role in managing the evolution of our IT Bars and specialized services, transforming our operations, overseeing operating budgets, and collaborating with various IT departments to implement organizational strategies. Your ability to build strong relationships with peers and stakeholders, anticipate and resolve issues, and communicate effectively at all levels will be key to your success.
What you'll do here:
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Oversee deployment, asset management, and end user support.
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Manage security operations and mitigate vulnerabilities.
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Optimize processes using technology, automation, and AI.
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Direct the evolution of our in person and specialized services.
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Ensure governance of operating budgets.
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Collaborate with IT departments to implement organizational strategies.
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Build and maintain strong relationships with peers for vision compliance.
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Participate in ongoing IT and acquisition projects.
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Advise stakeholders on strategy, governance, and demand management.
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Anticipate and resolve issues proactively.
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Ensure effective communication within the IT organization.
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Manage relationships with peers, top management, and project leads.
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Prioritize and allocate resources to key projects and requests.
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Lead and develop multidisciplinary teams.
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Foster a collaborative environment, leveraging industry best practices.
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Ensure team expertise through appropriate training.
What you bring to the table:
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Bachelor’s degree in computer science or equivalent education and experience.
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10+ years of experience managing large teams.
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Expertise in managing end user technologies and complex IT environments.
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Proven track record in handling multiple projects and large budgets (around $40M).
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Ability to lead and motivate cross-functional teams to achieve strategic goals.
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Skilled in fostering change and transformation.
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Excellent at managing priorities and resource capacity.
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Strong coaching and managerial skills.
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High integrity and ability to handle confidential matters with maturity.
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Effective negotiation skills.
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Customer-oriented with excellent written and verbal communication skills.
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Strong interpersonal and collaboration abilities, with the capacity to communicate technical concepts to informed audiences.
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Bilingual (French and English) Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
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No Canadian work experience required however must be eligible to work in Canada.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
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A financial rewards program that recognizes your success
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An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
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An extensive flex pension and benefits package, with access to virtual healthcare
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Flexible work arrangements
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Possibility to purchase up to 5 extra days off per year
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An annual wellness account that promotes an active and healthy lifestyle
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Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
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A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
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Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
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Inspiring leaders and colleagues who will lift you up and help you grow
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A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
