Director, Infrastructure Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing 

As the Director, Infrastructure Management, you'll be joining the Application Operations and Shared Services team within our Infrastructure Operations group, supporting the Commercial Application Development team. In this senior leadership role, you'll oversee production monitoring, problem management, certificate management, and all aspects of Application Operations (AO) support, including vulnerability management, patching, and incident management. You'll ensure the effective delivery of business-as-usual (BAU) activities, coordinate operational tasks, and drive the smooth functioning of critical commercial applications. Leveraging your IT Service Management (ITSM) expertise and operational knowledge, you'll champion continuous improvement, foster a positive team culture, and provide strategic direction. You'll collaborate closely with senior management and cross-functional teams to optimize processes and people resources, helping shape the future of the team in a fast-paced business environment. 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

How You'll Succeed 

• Incident & Problem Management – Coordinate and manage incident response, root cause analysis, and recovery efforts, maintaining high standards for service continuity. 

• Certificate & Vulnerability Management – Oversee certificate administration, vulnerability assessments, and patching activities to maintain secure and reliable operations. 

• Team Leadership & Collaboration – Foster a positive team culture, support and mentor team members, and collaborate closely with Technology Operations, Application Development, and Infrastructure partners. 

Who You Are 

• You bring 10+ years of infrastructure and operational expertise. You have deep knowledge of approaches, tools, and techniques for anticipating, recognizing, and resolving software, application, and operational problems. Your experience in fast-paced, innovative environments has equipped you to help Infrastructure business partners adapt to a constantly changing technical landscape. You bring hands-on experience with IT Service Management tools and processes, and a strong understanding of the operational requirements for supporting critical commercial applications. 

• You’re a people leader. You demonstrate effective people management skills, supporting team development and creating an inclusive, collaborative environment. 

• You’re a strategic thinker. You can balance day-to-day operational needs with longer-term strategic planning, contributing to the team’s direction and growth. 

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. 

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. 

• Values matter to you. You bring your authentic self to work and live our values – trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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