PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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As Director, Pricing Strategy, you will be responsible for developing and driving company pricing strategy for PagerDuty GTM Teams. Read on to see the impact you can make here at PagerDuty!
You will report to the VP, Pricing and play a key role in enabling the company’s rapid growth, helping to extend the PagerDuty Operations Cloud and expand our routes-to-market.
You will support Sales and Customer Success leaders in optimizing pricing and packaging for all transaction types, customer segments and routes to market.
You will work with the Pricing Team to develop, document and execute scalable pricing programs, policies and practices for operationalizing our pricing framework across regions, channels and key business segments.
You will partner closely with senior executives and leaders across product management, engineering, finance, sales, marketing, business applications and other teams to craft PagerDuty’s pricing and discount strategy and operations for innovation, growth, profitability and market leadership.
Key Responsibilities:
- Design frameworks for effective and scalable discount management, including people, process and system implications
- Research market, emerging trends, industry/competitive pricing and recommend price actions
- Develops pricing optimization roadmaps aligned with market opportunity, product strategy and profitability goals
- Drive cross-functional project management, data analysis and modeling for assessing options, impact and actionable recommendations
- Translate strategy into execution with actionable plans
- Develop and deliver sales enablement collateral
- Work with sales team to provide guidance on deal structure on large or non-standard opportunities
- Provide tools to simplify enablement
- Monitor KPIs, develop reporting and lead monthly and quarterly review cycles.
- Advise on system requirements to support pricing framework
- Analyze our business, identify improvement opportunities, and develop actionable plans in collaboration with other teams across the company
- Effectively communicate strategy and recommendations verbally and through written narratives
- Become an expert in PagerDuty’s business with a deep understanding of our products, the markets we serve and competitors we face
- Bring your experience and insights to positively influence decision making
- Help to develop and drive culture for a team of product and pricing professionals
Basic Qualifications:
- You have 8+ years work experience at a top-tier consulting firm, pricing, marketing, finance or corporate strategy function and track record of high performance
- You have 3+ years work experience with SaaS subscription monetization strategies, pricing principles, building business models, GTM strategies, partner programs, FedRamp pricing
- You have a strong understanding of how to effectively price for various partner types and government programs
- You possess strong analytical and financial abilities and have prior experience managing strategic initiatives with minimum supervision
- You are a strong communicator, able to convey complex ideas in a clear, concise manner (verbally and in writing) with comfort across business and technical discussions
- You are an entrepreneurial self-starter who takes initiative in a fast-paced, innovative high-growth environment, with the ability to collaborate cross-functionally, build consensus and influence others.
Preferred Qualifications:
- You have a good working knowledge of the Software / SaaS industry, ideally with domain exposure to DevOps, IT Ops or infrastructure software and ability to ability to ramp quickly in new technology areas
- You excel in areas of strategy development, business analysis and financial modeling, problem solving and project management
- You hold an MBA degree from a world-class institution and Bachelor’s degree with strong academic performance
**This role is expected to come into our Toronto office 1 day/week, so you can thrive in your new role and fully embrace being a Dutonian!**
**The base salary range for this position is 155,000 - 231,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.**
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
PagerDuty Toronto, Ontario, CAN Office
Our Toronto office is centrally located with easy access to public transportation. Surrounded by parks, cultural landmarks, and eclectic dining options, our office provides an inspiring backdrop for innovation and collaboration. Join us in this dynamic hub!
