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Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
WebRezPro, part of the Fullsteam organization, is a market-leading cloud-based property management system serving thousands of hotels, resorts, and hospitality businesses worldwide, with continued growth expected through product expansion. The platform has built a strong engineering foundation for innovation. As the product portfolio and team scale, there is an opportunity to strengthen engineering leadership, standardize development practices, modernize the platform, and accelerate innovation through strategic adoption of AI.
The Director of Engineering is a senior technology leader responsible for engineering execution, operational excellence, and organizational capability at WebRezPro. This role provides technical leadership to improve delivery predictability, strengthen platform reliability, and advance modern engineering practices, including AI-enabled development.
The Director leads a team of engineers and software analysts, delivering high-quality, predictable outcomes while building scalable engineering practices that support growth, product innovation, operational efficiency, and long-term platform modernization.
This leader will partner closely with product and business leaders to strategically leverage AI and automation to: Increase engineering productivity, accelerate delivery of high-quality product capabilities, and deliver differentiated features that support customer acquisition, expansion, and retention.
Ultimately, this role ensures the technology organization can scale effectively while supporting long-term product innovation, operational efficiency, and revenue growth across WebRezPro.
Primary Responsibilities:
Engineering Execution & Delivery
Lead end-to-end engineering execution across WebRezPro.
Ensure predictable, high-quality delivery aligned with product roadmaps and business priorities.
Partner closely with Product, Design, and QA to drive speed, quality, and measurable customer impact.
Align engineering initiatives with growth objectives, including new customer acquisition, expansion revenue, payments attachment, and customer retention.
Accelerate development through the adoption of AI-assisted engineering practices, including code generation, testing automation, and release optimization.
Engineering Excellence, Platform Reliability & AI-Enabled Productivity
Establish and uphold standards for code quality, system performance, scalability, and security.
Implement best practices for automated testing, observability, incident response, and operational readiness.
Drive platform modernization and technical debt reduction across the portfolio.
Deploy AI-enabled tools and workflows to increase developer productivity and reduce development cycle time.
Foster a culture of craftsmanship, ownership, and continuous improvement supported by data and automation.
Operating Model & Process Leadership
Own and evolve Pod & Sprint operating frameworks to optimize collaboration, planning, and delivery cadence.
Standardize engineering practices across multiple business units.
Continuously evaluate team structure, capacity, and workflows to improve efficiency and throughput.
Use data and AI-driven insights to improve estimation accuracy, capacity planning, and delivery predictability.
Talent & Organization Leadership
Directly manage engineer and software analyst team and develop them as strong people and delivery leaders.
Build and scale high-performing engineering teams across WebRezPro.
Drive recruiting, onboarding, retention, and performance management.
Establish training and expectations around effective use of AI tools to elevate individual and team productivity.
Evolve the organization to support scale while increasing autonomy, accountability, and outcome ownership.
Cross-Business & Strategic Leadership
Serve as a technical thought partner to Product and Business Unit leaders across Fullsteam Hospitality.
Identify opportunities for shared platforms, infrastructure, data models, and common services across Fullsteam Hospitality.
Partner with Product and GTM leaders to prioritize AI-enabled product capabilities that:
Improve customer workflows and outcomes
Differentiate the platform competitively
Create monetizable features or premium tiers
Support pipeline generation, expansion opportunities, and customer acquisition
Drive responsible adoption of AI and automation to improve both internal efficiency and customer-facing value.
Represent Engineering in company planning, investment decisions, and strategic initiatives.
Skills & Competencies:
10+ years of software engineering experience, with 5+ years in engineering leadership.
Experience leading multiple teams or products within a SaaS environment.
Proven track record delivering scalable, customer-facing software platforms.
Strong experience building and developing team members.
Demonstrated success improving delivery predictability, operational performance, and engineering quality.
Ability to translate business strategy and growth objectives into technical priorities and execution.
Experience in PMS industry.
Minimum Qualifications:
Experience leading engineering across multiple business units or product lines.
Background in vertical SaaS, SMB software, or payments-adjacent platforms.
Experience with platform modernization, cloud-native architectures, or complex system integrations.
Experience implementing AI-enabled product capabilities, developer productivity tooling, or automation at scale.
Experience in growth-stage or multi-product SaaS environments.
US: USD $118,000–$176,000 base salary
Canada: CAD $129,000–$163,000 base salary
Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
• Medical
• Extended Health and LTD plan
• Dental
• Vision
• RRSP (with employer match)
• Health Spending Account
• Flexible paid time off
This posting is for an existing vacancy and will remain open until filled.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
