Director of Engineering Operations

Position: Director of Engineering Operations

Reports to: CTO

Job Description
As the Director of Engineering Operations, you will lead the evolution of Texada’s cloud, DevOps, and AI-driven operational capabilities. This role blends strategic leadership with technical excellence across cloud infrastructure, automation, observability, availability, developer experience, and the operationalization of AI. You will shape the future of our SaaS platform for equipment dealers and rental companies, ensuring it is scalable, resilient, secure, and increasingly intelligent.

Work location and travel

This position is remote/hybrid. Our home office is located in Mississauga, ON. While there are no regular office days, there may be meetings you would be expected to attend in the office.

How you will be contributing

• Strategic & Operational Leadership: Define and lead the CloudOps + DevOps strategy, aligning infrastructure, tooling, operations, and AI-enabled automation with Texada’s product and business goals. Drive the modernization of our platform with a balanced focus on availability, velocity, cost efficiency, and intelligent automation. Build and scale a world-class engineering operations function that empowers developers and improves engineering throughput.

• Cloud Operations & Platform Architecture: Architect and evolve highly available, fault-tolerant, and cost-optimized AWS environments using services such as EC2, S3, RDS, Lambda, ECS, EKS, and CloudFront. Oversee day-to-day cloud operations, resource optimization, disaster recovery, and multi-environment consistency. Implement secure-by-design cloud architectures and enforce strong patterns for IAM, network segmentation, encryption, logging, and compliance.
  
• DevOps, Automation & Developer Experience: Lead the strategy and execution of CI/CD, release automation, and environment orchestration using tools like GitHub Actions, Jenkins, and TeamCity. Expand infrastructure-as-code practices (Terraform) to enable repeatable, auditable, and automated deployments. Partner with engineering teams to improve developer productivity, reliability, and feedback cycles.
  
• AI-Driven Operations & Intelligent Platforms: Introduce and scale AI-enabled operational capabilities, including:
  • Predictive infrastructure scaling using ML signals
  • AI-assisted anomaly detection and incident prediction
  • Automated runbook generation and remediation
  • Intelligent monitoring, alerting, and log analysis
  • AI-driven insights into system health, cost optimization, and performance

Champion the adoption of AI-driven DevOps (AIOps) to materially improve uptime, speed, efficiency, and decision-making.

• Security, Compliance & Operational Excellence: Collaborate with Security to maintain and evolve Texada’s cloud security posture. Ensure regulatory compliance and operational governance across all production environments. Lead post-incident reviews, service maturity initiatives, and reliability improvements with an engineering mindset and continuous improvement culture.

What we are hoping to find in your background

• 10+ years' experience in the software industry building highly scalable and performant technology solutions.
• Deep experience balancing CloudOps, DevOps and DevExp strategies for modern cloud-native systems.
• Familiarity with emerging AI-Ops techniques. 
• Hands-on expertise with AWS architecture, infrastructure management, and operational automation.
• Strong background in CI/CD, cost optimization, container orchestration, observability, and DevSecOps.
• Experience operationalizing ML/AI systems and implementing AIOps frameworks.
• Skilled in PostgreSQL, SQL Server, DynamoDB, or MongoDB.
• Demonstrated success leading high-performing teams and collaborating across functions.
• Excellent communication, mentorship, and stakeholder engagement capabilities.

Competencies for Success

• Technical Leadership and Mentorship:
  • Provide technical leadership and guidance to the team.
  • Validate architectural decisions and review technical designs.
  • Foster a supportive environment for team members' growth and development.
• Advocate of Modern Cloud Practices:
  • Champion modern cloud practices and methodologies.
  • Stay updated on industry trends and emerging technologies in cloud computing.
  • Promote a culture of continuous learning and experimentation.
• Inspiring Leadership:
  • Lead by example, inspiring and guiding the team to excellence.
  • Provide valuable insights and mentorship for individual and group effectiveness.
  • Cultivate a collaborative culture of innovation and continuous improvement.
• Talent Acquisition and Development:
  • Attract, develop, and retain top talent within the cloud operations team.
  • Recruit individuals with the skills needed to drive our cloud strategy.
  • Invest in professional growth and advancement opportunities for team members.
• Stakeholder Engagement:
  • Proactively engage with stakeholders to understand their needs and objectives.
  • Collaborate with cross-functional teams to define strategic imperatives.
  • Drive alignment between business goals and technical solutions.

Who you will be working for

Texada is the leading growth engine for equipment dealerships and rental businesses with one purpose-built platform. From CRM, quoting, to rentals, service, parts, and fleet management, we connect your teams and give them the tools to work faster, smarter, and drive growth.

Whether you're a full-line dealership with rental operations or a dedicated rental company, Texada delivers industry-proven software that adapts to your workflows and scales with your business.

Built for the real-world complexity of equipment, our cloud-based platform is trusted by leading dealerships and rental businesses around the globe.

Work Better. Grow Faster. Stay in Control.
www.TexadaSoftware.com

At Texada We Are…

Purposeful, Passionate, and Proud:  We are here to make a difference - to our industry, our customers, and to each other.  

Innovators & Learners:  We innovate our products and our company.  Our innovation involves trying new things, that sometimes work well and other times doesn’t.  As we try we learn, and as long as we learn we are succeeding. 

Driven to improve, not to be perfect:  We are fanatical about improving our products and our company.  Our bias is for improvement, not perfection.  “Most Improved” is our favorite award.

Delivering our Long-term Vision Today:  We have a long-term vision for transformation in our industry.  Our vision is for the long term, but we are impatient to bring it to life.  We find ways bring our vision to life today.

PowerfulTogether:  We recognize that while we are built from different people and cultures we are better and stronger together.  We embrace our diversity with a firm commitment to being PowerfulTogether.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.

Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process,  you may contact us during the interview process and we will work with you to support your request.