Director, Customer Marketing & Education

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

As the Director of Customer Marketing & Education, you will be the driving force behind our post-sales marketing engine, leading a world-class team to transform customers into our most powerful advocates. This role is your chance to own a massive spectrum of initiatives—from scaling Docebo University and our certification programs to championing the Docebo Community and Maestros Champions Program. If you are a strategic leader ready to scale programs that skyrocket platform adoption, retention, and revenue growth in a dynamic B2B tech environment, this is your ultimate playground

• Architect the Vision: Build, lead, and mentor a high-performing Customer Marketing & Education team while setting a cohesive strategic vision across all initiatives.

• Empower Through Education: Oversee Docebo University’s virtual instructor-led, on-demand, and certification programs to ensure customers fully realize the value of our platform.

• Cultivate Champions: Lead and scale the Maestros Champions Program, managing the full advocacy lifecycle from champion recruitment and onboarding to gifting and recognition.

• Amplify the Community: Drive the growth and strategy of the Docebo Community, turning it into an industry-leading hub for peer learning, collaboration, and gamification.

• Drive Revenue Alignment: Partner closely with Revenue Marketing, Sales, and Customer Experience to execute upsell campaigns and maintain a healthy, active pipeline of customer references.

• Showcase Customer Success: Spearhead customer evidence programs, including dynamic case studies, peer reviews (G2, Gartner), and high-profile speaking opportunities.

• Orchestrate Unforgettable Moments: Serve as a key driver for major customer engagement events, including Customer Advisory Board (CAB) meetings and our vibrant annual Inspire conference.

• Seasoned Expertise: You bring 10+ years of deep experience in customer education, marketing, and/or community management, ideally within a B2B SaaS or tech environment.

• Inspirational Leadership: You have 3+ years of people management experience with a proven track record of developing high-performing, cross-functional teams.

• Community Mastermind: You boast proven success in building and scaling customer community programs that deliver measurable growth and engagement outcomes.

• Advocacy Ace: You have demonstrated experience running customer champion and reference programs that actively drive measurable business impact.

• Data-Driven Strategist: You deeply understand Voice of Customer (VoC) methodologies and know exactly how to translate NPS, CSAT, and qualitative feedback into strategic action.

• Tech Stack Savvy: You are highly familiar with LMS platforms (ideally Docebo), Salesforce, community forums, and marketing automation tools.

  
  

• L&D Guru: A deep background in Learning & Development, including instructional design, LMS platforms, and training program delivery, is a massive plus.

• Event Maestro: Prior experience successfully supporting and executing major customer events, conferences, or advisory boards.

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
  

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.

• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).

• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to [email protected]. The email should also include the position you’re interested in.