TD SYNNEX
Director, Channel Sales & Operations | Directeur(trice), Ventes partenaires et opérations
Job Purpose:
The Director of Channel Sales & Operations is responsible for the operational execution, enablement, and ongoing support of the company’s channel partner ecosystem. This role serves as the connective tissue between Channel Sales leadership, partners, and cross-functional teams, ensuring partner programs, tools, and processes are executed consistently and effectively.
This role blends channel sales support and channel operations management, focusing on partner onboarding, enablement, program governance, partner portal adoption, and performance visibility.
Responsibilities:
Channel Program Execution & Operations:
• Support execution and ongoing management of the channel partner program
• Maintain program documentation, playbooks, and operating cadences
• Translate channel strategy into repeatable operational processes
Partner Enablement & Readiness:
• Manage partner onboarding and readiness initiatives
• Coordinate training, certifications, and sales tools
• Track partner enablement metrics
Partner Portal & Tooling:
• Own partner portal content, usability, and adoption
• Manage deal registration, reporting, and CRM integrations
• Drive adoption of digital tools and platforms
Sales Support & Performance:
• Support Channel Sales Managers with reporting and pipeline visibility
• Monitor partner performance and compliance
• Prepare insights for channel leadership
Cross-Functional Collaboration:
• Partner with Marketing, Operations, Finance, and Enablement teams
• Act as liaison between partners and internal stakeholders
Knowledge Skills and Experience:
Work Experience: 8+ years of channel sales, channel operations, or partner management
3+ years management experience.
Bachelors Degree strongly preferred in Marketing or Business.
Annual compensation offered will be based on several variables including geographic location, work experience, education, and skills/ achievements, and will be mutually agreed upon at the time of offer.
Hiring Salary Range $275 - $325 CAD
Le/la Directeur(trice), Ventes partenaires et opérations est responsable de l’exécution opérationnelle, de l’activation et du soutien continu de l’écosystème de partenaires de distribution de l’entreprise. Ce rôle agit comme un lien clé entre la direction des ventes partenaires, les partenaires et les équipes transverses, afin d’assurer une mise en œuvre cohérente et efficace des programmes, outils et processus destinés aux partenaires.
Ce poste combine le soutien aux ventes partenaires et la gestion des opérations partenaires, avec un accent particulier sur l’intégration des partenaires, leur habilitation, la gouvernance des programmes, l’adoption du portail partenaires et la visibilité de la performance.
Responsabilités :Exécution et opérations des programmes partenaires :- Soutenir l’exécution et la gestion continue du programme de partenaires
- Maintenir la documentation des programmes, les guides opérationnels et les cadences de fonctionnement
- Traduire la stratégie partenaires en processus opérationnels reproductibles
- Gérer les initiatives d’intégration et de préparation des partenaires
- Coordonner les formations, certifications et outils de vente
- Suivre les indicateurs de performance liés à l’habilitation des partenaires
- Être responsable du contenu, de la convivialité et de l’adoption du portail partenaires
- Gérer l’enregistrement des opportunités, les rapports et les intégrations CRM
- Favoriser l’adoption des outils et plateformes numériques
- Soutenir les responsables des ventes partenaires à l’aide de rapports et d’une visibilité sur le pipeline
- Surveiller la performance et la conformité des partenaires
- Préparer des analyses et des indicateurs pour la direction des ventes partenaires
- Collaborer avec les équipes Marketing, Opérations, Finance et Habilitation
- Agir à titre d’intermédiaire entre les partenaires et les parties prenantes internes
Expérience professionnelle :
- Plus de 8 ans d’expérience en ventes partenaires, opérations partenaires ou gestion de partenaires
- Minimum de 3 ans d’expérience en gestion
Formation :
- Baccalauréat fortement souhaité en marketing ou en administration des affaires
La rémunération annuelle offerte sera établie en fonction de plusieurs facteurs, notamment le lieu géographique, l’expérience professionnelle, le niveau de scolarité ainsi que les compétences et réalisations, et sera convenue d’un commun accord au moment de l’offre.
Fourchette salariale à l’embauche : 275 000 $ à 325 000 $ CAD
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
