Director Business Transformation Program Ops

Category/Area of Expertise: Strategy
Job Requisition: 470654
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Strategy - Office of CEO (5144165)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Position Summary:
The Business Transformation Program Ops Director leads the strategy, governance, and orchestration of the entire transformation initiative. Serving as the operational and analytical nerve center, this role ensures alignment of workstreams, resources, timelines, and third-party partners to a unified delivery roadmap. This leader integrates business and IT planning, milestone management, change management, and value tracking, driving accountability and transparency at every stage. This role provides the structured framework and disciplined oversight necessary to guide the enterprise through a complex, multi-year transformation journey.
Duties & Responsibilities:

• Lead a dedicated Program Ops team, including functional managers, analysts, and third-party partner liaisons as required for successful transformation
• Own the integrated transformation roadmap across business and IT towers, aligning sequencing and milestones
• Manage interdependencies across functional workstreams, technology delivery, change enablement, and key programs connected to the transformation
• Operate as a liaison between business and IT leadership to align sequencing and milestone readiness
• Coordinate performance reporting and KPI tracking, enabling executive visibility into progress and value realization
• Guide program-level issue and risk management, escalating critical blockers as needed
• Support transformation leadership in strategic communications and progress reviews
• Coordinate with Strategy, Tech, HR, Communications, Training, & Finance partners on resourcing, retention, value tracking, and organizational change management tied to transformation priorities
• Ensure consistency in working models, methodologies, and tools (e.g., RAID logs, dashboards, decision trackers) used across the program
• Partner with system integrators and external consultants on delivery structure, staffing, and adherence to timelines
• Lead program financial management, budgeting, and funding allocation across transformation waves.
• Serve as the lead facilitator of cross-functional governance forums, portfolio reporting, and transformation health indicators
• Support transformation leadership in strategic communications, governance forums, and other activities necessary to enhance ADUSA's transformation management capability
• Additional job duties may be assigned as needed to meet the needs of the business and support our values

Qualifications:

• Bachelor's degree in business, operations, technology, or related field
• 10+ years of experience in program or portfolio management within enterprise-wide initiatives, with at least 3 years in a leadership role
• Deep understanding of transformation governance structures and milestone-based delivery approaches.
• Proven track record managing large-scale ERP or system-enabled business transformations
• Strong leadership, interpersonal, and communication skills, building and maintaining effective relationships with stakeholders
• Comfort with program analytics, budgeting, forecasting, and resource allocation processes
• 25-50% travel required

Preferred Qualifications:

• Experience in a transformation office (TMO), PMO, or enterprise strategy function
• Familiarity with SAP, Oracle, or comparable ERP implementation frameworks and methodologies
• Ability to synthesize executive sponsor inputs, functional team requirements, and external partner contributions into integrated delivery plans
• Experience supporting complex change, data, or process streams within transformation programs
• Advanced proficiency with PowerPoint & Excel
• PMP Certification
• ProSci Certification

ME/NC/PA/SC Salary Range: $139,120 - $208,680
IL/MA/MD/NY Salary Range: $160,000 - $240,000
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.