Director, AI Enablement

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As the Director, AI Enablement, you’ll be responsible for defining and executing the product strategy for AI applications across various lines of business within the bank. You’ll focus on guiding these business units in their AI strategies, developing use cases, and enhancing AI platforms tailored to their specific needs. You will also lead the adoption and execution of CIBC’s Agentic AI Strategy—accelerating the safe, scalable use of autonomous and semi-autonomous AI agents to drive measurable business outcomes. This role will contribute to CIBC’s transformation by leading the product vision, strategy, and roadmap for AI initiatives that align with the bank’s growth objectives and enhance client experience. You’ll work in close collaboration with technology teams, business units, and stakeholders to ensure the successful delivery and adoption of AI products and solutions, ensuring alignment with the strategic goals of the supported business units. This role reports to the Head of Enterprise AI Platforms and Solutions, where you’ll have direct product ownership responsibility for platform functions supporting your line of business.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Define and execute the product strategy- Define and execute the product strategy for AI applications supporting the CIBC Mellon partnership, ensuring alignment with overall growth objectives and client experience enhancement.

• Collaborate with the Head of Enterprise AI Platforms and Solutions- Ensure cohesive and integrated AI strategies across the organization and the CIBC Mellon partnership.

• Develop and prioritize AI use cases- Tailor AI use cases to CIBC Mellon’s needs, ensuring they meet business objectives and drive measurable value.

• Lead the product vision, strategy, and roadmap- Ensure alignment with the strategic goals of the CIBC Mellon partnership.

• Work closely with technology teams, CIBC Mellon partner teams, and stakeholders- Ensure the successful delivery and adoption of AI products and solutions.

• Monitor and evaluate the performance of AI applications- Make data-driven decisions to enhance platform functionality and effectiveness.

• Ensure compliance- Ensure compliance with regulatory requirements and internal policies in the development and deployment of AI solutions.

• Provide thought leadership and guidance- Provide thought leadership and guidance on AI trends, best practices, and emerging technologies to partner and internal stakeholders.

• Manage the budget and resources- Manage the budget and resources allocated for AI projects supporting the CIBC Mellon partnership, ensuring efficient and effective use of funds.

• Foster a culture of innovation and continuous improvement- Encourage the exploration of new AI technologies and methodologies to drive business growth.

• Agentic AI Strategy key responsibilities

• Strategy, Architecture & Governance- Execute Agentic AI Strategy, agent taxonomy, orchestration, tool catalogs, and establish agent guardrails, access controls, audit logs, and safety protocols.

• Platform Enablement & Operational Excellence- Build and evolve agent platform (LLMOps/MLOps, CI/CD, environment separation, policy management), set SLOs for reliability and accuracy, monitor quality, and manage incident response.

• Use Case Intake & Integration- Assess agent suitability, risk, and ROI; lead pilots to production; ensure secure integration with systems, APIs, and data sources, enforcing privacy and security.

• Human-in-the-Loop & Change Management- Define review and escalation patterns to support staff accountability; provide training, playbooks, and communications to scale adoption.

• Metrics & Outcomes- Track KPIs—task completion, cycle time, accuracy, manual-hour savings, adoption, client satisfaction, and compliance.

Who you are

• You can demonstrate strong understanding of AI technologies and their application within the financial services industry.

• Proven experience in product management. You have the ability to lead products from conception to launch. Agentic AI expertise (preferred)- Experience with agent frameworks, orchestration, human-in-the-loop design, governance and safety controls, and operationalizing LLM/agent solutions at scale in regulated environments.

• Excellent communication and leadership skills. You have the ability to influence and drive consensus among diverse stakeholder groups.

• Strategic thinker with a results-oriented mindset. You are focused on delivering high-quality products that meet client needs.

• Ability to navigate complex environments. You can manage multiple priorities effectively.

• Values matter to you. You bring your real self to work and you live our values—trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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