Directeur(trice), Administration intégrée des contrats et services exclusifs

Director, Integrated Administration of Insurance Contracts and Exclusive Services

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Build the Future with Us

Are you an inspiring leader who thrives in complex, evolving environments? Are you driven by operational excellence, high‑quality customer experience, and the ability to evolve practices while ensuring operational stability? Do you find it motivating to lead specialized teams and play a key role in operationalizing modernized and exclusive services?

We are seeking a Director, Integrated Administration of Insurance Contracts and Exclusive Services to ensure the performance, stability, and sustainability of modernized processes, while also being accountable for exclusive services and highly complex cases across all environments (both legacy and modernized systems).

This role acts as a key enabler in the modernization of individual insurance administration and works in close complementarity with the leadership responsible for legacy systems, under the governance of Senior Leadership.

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What You Will Accomplish with Us

As Director, Integrated Insurance Contract Administration and Exclusive Services, you will be at the heart of our mission. Your key responsibilities will include:

• Lead, engage, and develop a management team responsible for the administration of individual insurance contracts within modernized environments, as well as exclusive services (Elite, advanced cases, and complex files), covering both legacy systems and modernized environments

• Ensure overall operational performance, including quality, turnaround times, productivity, risk management, and customer experience, within highly complex environments

• Play a key role in the operationalization of modernization initiatives by ensuring the effective integration of modernized processes and systems into day‑to‑day operations

• Be accountable for the stability, performance, and sustainability of modernized processes once delivered by transformation teams, in close collaboration with IT and project teams

• Ensure seamless coexistence between modernized processes, existing processes, and exclusive services to minimize impacts on clients, the sales force, and business partners

• Develop, implement, and enforce policies, procedures, and service standards aligned with business strategy, modernization priorities, and regulatory requirements

• Ensure compliance with service and performance standards at a national level in a context of continuous transformation

• Ensure that processes and tools support the delivery of a distinctive and personalized customer experience, particularly for Elite clients and complex cases

• Plan, organize, and manage departmental activities to achieve operational and strategic objectives while maintaining the balance between operational stability and evolving practices

• Define, monitor, and analyze performance and management indicators to assess operational effectiveness, identify improvement opportunities, and support decision‑making

• Foster skill development and team engagement in a context of increasing specialization, evolving ways of working, and long‑term operational sustainability

• Communicate proactively and continuously with other divisional leaders, IT teams, project teams, the sales force, and external partners to promote alignment and collaboration

• Support and advise teams and managers in resolving complex situations, going beyond problem‑solving to create added value

• Establish and maintain strong, collaborative, and sustainable working relationships with all internal and external stakeholders (MGAs, reinsurers, internal partners)

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What Will Help You Succeed in This Role

We are looking for someone who:

• Holds a bachelor’s degree in administration, actuarial science, finance, accounting, law, or another related discipline

• Has a minimum of ten (10) years of relevant experience, including at least three (3) years in a management role

• Has significant experience in individual insurance contract administration, including complex environments, specialized services, or modernization initiatives

• Is recognized for their ability to lead multidisciplinary teams and manage highly complex operations

• Demonstrates strong proficiency with Windows‑based office tools

• Is fluent in French as the role requires daily interaction, communication, and presentations with unilingual french‑speaking partners

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Why You’ll Love Working with Us

• A work environment where learning and development are combined with a collective pursuit of excellence

• A healthy, safe, fair, and inclusive workplace where potential can be fully expressed and developed

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring, innovative workspaces

• Competitive benefits, including flexible group insurance, a competitive pension plan, employee share purchase plan, vacation and wellness days, personal development opportunities, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and more!

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Apply Now and Take the Lead in Your Career—Where Your Talent Truly Matters!

Hesitant to Apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply—your place may be with us, and we look forward to getting to know you.

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.