Digital Strategy & Execution Manager

We are seeking a strategic, analytical, and forward-thinking Digital Strategy & Execution Manager to lead market intelligence, strategic planning, and execution support for Manulife Bank’s digital initiatives. This role is pivotal in shaping our digital competitive positioning, identifying growth opportunities, and enabling data-driven decision-making across the organization. You will work cross-functionally to ensure our digital strategy is informed by market realities and implemented with precision.

Position Responsibilities:

Digital Intelligence & Market Analysis

• Monitor and analyze market trends, competitor activity, and regulatory changes to inform digital strategy

• Maintain a centralized digital intelligence repository and distribute insights to team members

• Conduct segmentation and benchmarking analyses to identify digital strategic opportunities

• Present scenario analyses and strategic implications to senior leadership

Strategic Planning

• Build and maintain a digital strategy for the organization

• Assist in annual and multi-year planning cycles by incorporating market feedback and analyzing different scenarios.

• Partner with Product, Digital Delivery, GTM, Sales, Operations, and other team members to prioritize initiatives and align resources with the strategic roadmap.

• Develop ROI, risk, and scalability frameworks to evaluate initiatives

Execution Support & Stakeholder Engagement

• Act as a strategic partner to executives, translating leadership priorities into operational plans and ensuring alignment across teams.

• Prepare board reports, C-suite briefings, and steering committee updates

• Create decision-support tools and champion knowledge-sharing across teams

• Coordinate post-implementation reviews of major digital initiatives to capture lessons learned and guidelines.

Required Qualifications:

• Minimum of 6+ years of experience in financial services, dedicated to strategy and digital execution roles.

• Experience in digital transformation or market intelligence roles.

• Strong understanding of digital banking, FinTech, and competitive dynamics.

• Experience building financial models and business cases.

• Excellent communication and presentation skills, with the ability to create compelling strategic narratives and visual presentations that distill complex insights into clear, executive-ready decks for senior leadership and board audiences.

• Strong analytical skills and comfort with data & analytical tools (Excel, Adobe Analytics, PowerBI dashboards, etc.).

• Experience working cross-functionally in a matrixed environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.