Jumpfactor Jobs

Digital Agency Operations Director (Remote)

Jumpfactor

Digital Agency Operations Director (Remote)

Posted 22 Days Ago

Be an Early Applicant

In-Office or Remote

Hiring Remotely in Toronto, ON, CAN

Senior level

In-Office or Remote

Hiring Remotely in Toronto, ON, CAN

Senior level

Lead end-to-end operations for a digital marketing agency spanning SEO, content, web, paid media, email, social, and design. Manage functional leaders and large teams while driving KPI performance, client ROI, delivery quality, capacity planning, hiring, profitability, SOP adoption, and accountability. The role also leads workflow automation through AI agents and requires strong execution, organization, and data-driven leadership in a high-growth agency environment.

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About Jumpfactor
8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X.

The Role
Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.

What You’ll Own

Lead 7 leaders and a team of 35
Drive KPI performance + client ROI
Capacity planning, hiring, profitability
Enforce SOPs, playbooks, accountability
Remove roadblocks, ensure delivery quality

What You Bring

8+ years experience (4+ in marketing/project mgmt)
4+ years managing 10+ (scaled 50–100 teams)
Strong across digital channels (SEO, paid, web, etc.)
Proven in $15M-$50M+ environments
Systems + KPI-driven operator
Strong leader, highly organized, data-driven
Agency experience + EOS familiarity (asset)
Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes

Not for You If

You avoid tough calls or accountability
You prefer strategy over execution ownership
You can’t operate in high-performance environments

Why Jumpfactor

100% remote, high-performance team
5X growth trajectory
Paid learning + development
High ownership and impact

Join a Winning Team
8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.

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