Infoways Jobs

Deskside Engineer - Pickering, ON

Infoways

Deskside Engineer - Pickering, ON

Reposted 18 Days Ago

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In-Office

Pickering, ON, CAN

Mid level

In-Office

Pickering, ON, CAN

Mid level

The Deskside Engineer will provide field support for Windows and Mac systems, troubleshoot desktop and printer issues, and offer excellent customer service. Must have hands-on experience and relevant certifications.

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Company Description

Job Description

Role: Deskside Engineer
Location: Pickering, ON
Duration: 6+ Months
BGV will be done for the selected candidates.
Desired Experience:
At least 3 years hands on experience in field Support Services
Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1 installation, troubleshooting and reporting.
Experienced to support Mac OSX
Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD
OEM Certified Technician for ordering parts through OEM and parts replacement
Strong Microsoft Office skills (Outlook, Word, and Excel)
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
Experience including remote control of PCs and video conferencing knowledge
Rotational On-call for executive support
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Strong written and verbal communication skills
Must be detail oriented and self-motivating
Ability to successfully pass a background security check
Desired Certification ( A combination of 02 mandatory)
1. CompTIA A+ certification ( Compulsary )
2. Apple Certified Mac Technician (ACMT)
3. Apple Certified Support Specialist
4. Premier Dell Hardware Certification
5. Lenovo/IBM Desktop Systems Hardware Certification
6. Lenovo/IBM Mobile Systems Hardware Certification
7. HP Accredited Platform Specialist (APS) - HP Commercial Desktop, Workstation, Laptop Solutions
8. HP Accredited Platform Specialist (APS) - HP LaserJet Solutions
Please respond with your word resume and requested details:
Full Name :
Work Authorization:
Contact Number :
Email ID :
Skype ID:
Current location:
Willing to relocate :
Rate/hr :

Additional Information

All your information will be kept confidential according to EEO guidelines.

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