Data & Reporting Analyst

The Data & Reporting Analyst role supports the integrity, consistency, and usability of operational data and reporting across the business unit. This position focuses on maintaining high-quality data, supporting KPI governance, contributing to the data dictionary, and developing standardized Power BI dashboards and reports.

The role works closely with Workforce Management, Data Governance (CSDO), and business partners to ensure reporting outputs are accurate, aligned to standards, and fit for decision-making. This is a hands-on, execution-focused role rather than a strategy ownership position.

Position Responsibilities:

• Support data integrity and consistency across workforce, productivity, and operational reporting.

• Assist in maintaining and documenting KPI definitions, calculation logic, and usage within the data dictionary.

• Support KPI governance by ensuring metrics are used consistently across reports (e.g., WFM, Productivity, MOR).

• Develop, maintain, and enhance standardized Power BI dashboards and reports.

• Perform data validation, reconciliation, and quality checks to ensure accurate reporting outputs.

• Support data mapping efforts (e.g., Work Types, Statuses, dimensions) in collaboration with WFM and Data Governance teams.

• Partner with stakeholders to understand reporting requirements and translate them into clear reporting solutions.

• Support ongoing reporting refreshes, enhancements, and issue resolution.

• Assist with documentation of reporting standards, data sources, and business logic.

Required Qualifications:

• Bachelor’s degree in Data Analytics, Business, Finance, Statistics, Computer Science, or a related field.

• 1–3 years of experience in data analysis, reporting, or business intelligence.

• Good experience with Power BI (dashboard development, visuals, basic DAX).

• Working knowledge of SQL for data extraction, validation, and analysis.

Preferred Qualifications:

• Understanding of data quality concepts, KPI definitions, and reporting standards.

• Experience working with structured datasets (facts/dimensions).

• Strong attention to detail and ability to identify data issues and inconsistencies.

• Good communication skills with the ability to explain data concepts to non-technical stakeholders.

• Experience supporting Workforce Management, operational reporting, or productivity analytics.

• Exposure to data governance practices and data dictionaries.

• Familiarity with cloud-based data platforms (Azure preferred).

• Experience working with standardized or enterprise reporting frameworks.

• Knowledge of Agile or structured delivery environments.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.