The role involves onboarding new customers, ensuring effective use of the Planday platform, and providing ongoing support for shift-based businesses, particularly in the Scandinavian markets.
Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.
At Planday from Xero, we aim to use Agentic AI to build a future where managers can seamlessly free up invaluable time for their business and teams. We're not just building software: we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life.
Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world.
For our customers to be able to use Planday effectively from day one, we rely on our Customer Onboarding Team, which helps our new customers to set up their individual Planday platform according to their needs.
In this role, you will be located in our Copenhagen headquarters and will be part of a team of currently six colleagues, focusing on our customers in the Scandinavian markets.
The role is a maternity cover, starting in March 2026 and lasting for about 9 months.
What you’ll do
- Looking after international portfolios of shift-based businesses (with focus on Danish customers).
- Ensuring that our customers have the knowledge they need to make their scheduling and HR management processes simpler and more efficient.
- Working with new customers to facilitate custom Planday implementation, product setup and ongoing customer support.
- Acting as an internal representative of your customers to our internal product/engineering team.
- Monitoring your onboarding customers for the first six months, keeping track on their health and working on reducing churn.
What you’ll bring with you
- Professional fluency in English and Danish.
- A minimum of one year experience in a Customer Support or Onboarding role or in a leading role within one of our key industries.
- Understanding of the logic of IT systems, and ability to quickly learn new systems.
- A driven, creative, respectful and curious mindset, with strong time management skills.
- The ability to work independently, but always with an eye towards sharing your knowledge and success with others.
It is considered a plus if you speak any other languages and/or have experience using Planday or other Workforce Management Tools.
At Planday, we offer you
- Benefits like pension, health insurance, and generous vacation.
- Growth and progression opportunities – we want you to grow with us.
- Flexible remote work.
- Strong social culture with lots of team and company activities.
- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe.
- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities.
Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.
At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.
All applicants will be considered for employment without attention to any personal characteristics.
Top Skills
Workforce Management Tools
Xero Toronto, Ontario, CAN Office
250 University Ave, Toronto, Ontario, Canada
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