Cybersecurity Advisor I

Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, threat detection, and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touchpoints to discuss IT security initiatives and associated best practices.
About the Team
Rapid7's Managed Services delivers world-class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's Cybersecurity Advisor team, you are on the front lines helping clients defend against and respond to today's biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.
About the Role
As a Cybersecurity Advisor I, you will be the key trusted advocate to our customers. Your valuable experience and understanding of the security landscape, partnered with the utilization of Rapid7 products, will be pivotal to the success of our customers and our ability to demonstrate the ROI of the Managed service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful use of security product features and enhancements, and to positively impact the overall success and maturity of customers' security programs.
In this role, you will:

• Provide technical recommendations to Rapid7 customers to improve their overall security posture based on industry trends and best practices
• Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
• Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's support team when needed
• Review and generate high-quality, accurate, and contextual customer deliverables
• Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives
• Ensure customers are on track for renewal by partnering with sales and renewals teams throughout the renewal lifecycle
• Assist in Incident Response handling and customer communication
• Conduct Executive Business Reviews (EBRs) with customer decision makers to drive strategy, review value outcomes, and strengthen partnerships
• Drive customer retention by Identifying potential risks and challenges in customer relationships and work proactively to address them
• Gather client input and requirements across the Managed Services client base to influence the Managed Services roadmap

The skills you'll bring include:

• Associate's Degree in Information Technology, or two or more years of related experience
• 2-3 years of experience in Information Security or related discipline
• Client relationship management experience
• Excellent interpersonal and communication skills
• Understanding of common enterprise technologies
• Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
• Interest in technology deployment and configuration experience
• Strong interest in security frameworks and concepts
• Exceptional organization and time management abilities
• Understanding of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
• Problem-solving mentality with the ability to navigate complex situations

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is:
$75,600.00 - 102,200.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.