Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.
Job Description
As a Customer Support Specialist, you will be the first point of contact for our users, resolving inquiries via chat, email and phone. You will troubleshoot issues, document recurring problems, and escalate complex cases to relevant teams. We are looking for someone with excellent communication skills, patience, and a customer-first mindset. No prior experience required, training provided.
Job OverviewLocation: Remote
Seniority Level: Junior
Similar Jobs
Artificial Intelligence • Software
As a Customer Support Specialist, you'll provide technical support, build a knowledge base, and drive issue resolution while collaborating with cross-functional teams.
Top Skills:
DatadogIntercomLinearPylonRetoolZendesk
Software
The Customer Support Specialist at KEV manages customer inquiries regarding payment processing and accounting workflows, ensuring issues are resolved efficiently and effectively, while also documenting findings and training users for better system utilization.
Top Skills:
Financial SoftwarePayment PlatformsSaas Applications
Cloud • Software
The Customer Support Specialist will assist customers with inquiries, manage support tickets, communicate issues, and contribute to the knowledge base.
Top Skills:
HubspotSaaSZendesk
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
