Speechify Logo

Speechify

Customer Support Associate - Asia Philippines/India/Indonesia (Remote)

Posted 2 Days Ago
Remote
Entry level
Remote
Entry level
As a Customer Support Associate at Speechify, you will respond to customer concerns via written tickets, manage communications through Google Calendar and email, and track performance metrics. Strong communication and organizational skills are essential for engaging with users and presenting information clearly.
The summary above was generated by AI

Mission:

Speechify is the most used text to speech reader app in the world with 25M+ users. We have voices like Mr. Beast and Snoop Dogg. Speechify stands at the forefront of Audio A.I. and voice cloning technologies, leading the industry with innovation and excellence. As Speechify continues its growth trajectory, our  executive team is actively seeking an Executive Assistant. If you're passionate about organization, adept at efficiently handling tasks, thrive in high-paced environments, and are eager to collaborate with a great team, we want to hear from you.

Key Responsibilities:

  • Swiftly respond to customer concerns on written tickets
  • Proficiency in Google Calendar and email. 
  • Excellent reporting & response on every email and slack.

Qualifications:

  • Excellent English reading and writing 
  • Strong organizational and analytical skills.
  • Ability to track and improve metrics.
  • Proven customer support experience or experience as a client service representative
  • Touch typing 45 WPM and above
  • Strong phone contact handling skills and active listening
  • Excellent communication (written and verbal), and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bachelors degree
  • Minimum 6 months CS experience
  • Preference for applicants based in central and SE Asia

What We Offer 

  • A fast-growing environment where you can help shape the culture
  • An entrepreneurial crew that supports risk, intuition, and hustle
  • A hands-off approach so you can focus and do your best work
  • The opportunity to make an impact in a transformative industry
  • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Similar Jobs

Be an Early Applicant
5 Days Ago
26 Locations
Remote
3,651 Employees
Entry level
3,651 Employees
Entry level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
As a Customer Support Executive at Exness, you will provide excellent support and issue resolution through various communication channels. Duties include processing client requests, troubleshooting technical issues, managing requests in Salesforce and Jira, and meeting quarterly KPIs. Strong communication skills and customer service orientation are essential.
Be an Early Applicant
8 Days Ago
26 Locations
Remote
3,651 Employees
Entry level
3,651 Employees
Entry level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
As a Customer Support Executive at Exness, you'll resolve client issues via live chat, phone, and email while navigating various programs. You'll also communicate with specialists as needed, verify client documents, and update clients on the status of their requests, all while maintaining accuracy and detail. Achieving KPI targets and participating in ongoing training are also part of the role.
8 Days Ago
26 Locations
Remote
3,651 Employees
Entry level
3,651 Employees
Entry level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
As a Customer Support Executive at Exness, you will provide technical support and issue resolution to clients via live chat, phone call, and email. You will escalate issues as necessary, verify documents, prepare reports, and achieve KPI targets, while maintaining communication with clients about their requests.

What you need to know about the Toronto Tech Scene

Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account