Customer Supply Chain Specialist

The Characteristics

• Agile: You’re nimble. You’re adaptable. You thrive in an environment where priorities can change in an instant.
• Analytical: Your decisions are driven by only one thing: data. You continue to master all the tools necessary to surface insights.
• Collaborative: You enjoy purposeful meetings. You value the contributions and perspectives of your colleagues as much as you do your CEO.
• Curious: You’re eager to learn new concepts and master new skills. There’s no useless tool in your arsenal.
• Disciplined: You never allow the details to slip, understanding that every bit of minutiae forms the bigger picture. 
• Enthusiastic: You exhibit a contagious passion for solving problems OR finding solutions. 
• Innovative: You develop new approaches to complex problems. 
• Perfectionist: You persist until the smallest detail has been optimized. Giving less than 100% is not an option.
• Persistent: You’ve never failed. You’ve only experienced speed bumps on your path to success.
• Reliable: You live up to both verbal and written agreements. You can be trusted to work effectively, without oversight.

The Responsibilities and Qualifications

• Serve as the connective tissue between dbrand, our retail partners, and our 3PL network – making sure inventory is in the right place, in the right quantity, at the right time.
• Monitor key retail customer programs, cross-functional projects, and strategic initiatives, providing the Supply Chain team with regular milestone updates that nobody has to chase you for.
• Review retail customer forecasts and deliver actionable insights that move demand metrics in the right direction.
• Ensure complete supply chain readiness for promotions, new product introductions, distribution changes, and item transitions – no last-minute scrambles, no missed launches.
• Develop and maintain strong working relationships with buyers, category managers, and retail operations teams.
• Oversee and communicate critical supply chain activities impacting retail customer order flows – factory closure schedules, warehouse physical inventory planning, order management process changes, you name it.
• Partner with retail customers on store-level inventory replenishment, promotional inventory builds, and seasonal planning.
• Analyze point-of-sale data, sell-through rates, and weeks of supply to recommend strategic order adjustments and assortment optimization.
• Identify trends in store-level performance, and proactively address service-level gaps or excess inventory risks before they become someone else’s problem.
• Serve as the primary point of contact for 3PL partners on inventory management, order fulfillment accuracy, and shipment scheduling.
• Track 3PL key performance indicators – including On-Time Shipping, Order Accuracy, and Inventory Accuracy – and hold partners accountable to the standard.
• Investigate and resolve fulfillment exceptions, shipping delays, and receiving discrepancies in close collaboration with 3PL teams.
• Build and maintain dashboards that track inventory health, fill rates, On-Time In-Full metrics, and retail customer scorecards.
• Conduct deep-dive root-cause analyses on supply chain disruptions, service failures, and inventory variances, recommending swift corrective actions.
• Identify and implement process improvements to enhance inventory turns, reduce carrying costs, and improve overall supply chain efficiency.
• Present key insights and strategic recommendations to internal leadership and external customer partners on a regular cadence.
  

• A degree or diploma in Supply Chain Management, Business Management, a related program, or equivalent experience.
• Minimum three years’ experience in a supply chain, account management, or logistics analytics role.
• Demonstrated analytical and problem-solving skills, with proficiency in data analysis tools, such as Excel and Google Sheets.
• An impeccable communication style – your grasp on the English language is flawless.
• Detail-oriented, self-sufficient, resourceful, organized, and proactive.
• The instinct to help teammates thrive and the openness to learn from past experiences.
• The ability to solve complex problems (or know where to find the answer).
• Commitment to long-term growth and learning opportunities.
  
• Insights and engagement with the current state of smartphone and mobile technology.

The Moment of Truth

About
Company InformationSince 11-11-11, dbrand has been the global leader in protection and customization for consumer electronics. How did we do it? The best summary we can give is our brand promise: "It's not a product. It's a culture.™" For us, making best-in-class products is just the beginning. What elevates dbrand over the competition is our focus on the finer details: personalized brand interactions, unrivaled customer support, and a social media presence that's often imitated but never matched.Our core values, the ones that have accelerated dbrand from a basement operation to the pervasive eCommerce brand it is today, are focused around an aggressively competitive mindset. By joining our team, you'll surround yourself with colleagues who endlessly pursue perfection and thrive on performance optimization.dbrand welcomes and encourages applications from people with disabilities. Accommodations are available upon request for all candidates, at every stage of the recruitment process - no exceptions. All of our employment decisions are made on the basis of qualifications, merit, performance, and business needs. As an equal opportunity employer, dbrand embraces diversity and has no tolerance for discrimination. We are committed to fostering an inclusive environment based on mutual respect. Everyone is valuable and we are proud of our differences - they serve only to elevate us. dbrand does not make use of AI in the process of screening, assessing, or selecting candidates. The option is yours: work together, or work alone... for a different company.