Customer Supply Chain Associate - Export

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
 

Job Description

Customer Supply Chain Associate - Export

Customer Supply Chain Associate - Export manages and coordinates customer orders from order entry through shipment follow-through. The ideal candidate for this position would require knowledge of export documentation and processes. This posting is for a replacement.

Benefits

• Competitive salary - $50,000 - $58,000 based on experience and qualifications.

• Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance

• Life Insurance, Long-term Disability, Short-term Disability

• RRSP Match

• Paid Vacation

• Employee Assistance Program

• Employee Engagement Events

• Awards and Recognition

• Service Awards

• Employee Perks & Discounts

Job Description

• Managing shipments from origin to destination (order entry, documentation dispatching).
• Build customer relationships and provide excellent customer service.
• Validate and confirm all ocean/air shipments bookings.
• Handle any special requests from customer and sales (inter-company) i.e. handle Marketing materials, create intercompany sales orders to support Europe.
• Administer all export documents prepared within required time frame and monitor efficient shipping activities; Prepare customer order proforma (sales contract); Prepare shipper export declaration (CAED and ACE); Work with orders that are through ‘Letters of Credit’.
• Manage daily emails/phone calls from customers as well as freight forwarders.
• Work with the plant and carriers to have orders picked up in a timely manner.
• Handle and work with internal departments to resolve customer and sales inquiries, issues and complaints i.e. – booking delays, paperwork issues, damages etc., credit and billing.
• Participate in cross functional team projects.
• Work closely with sales to provide excellent customer service.

Job Requirements

• High level of attention to detail is required to ensure accuracy of order entry & reports.
• Strong communication skills (written and verbal).
• Ability to problem solve and “think outside the box”.
• Good organizational skills.
• Ability to handle a high volume of emails and orders.
• Strong/proven analytical skills.

• College or University degree/diploma in Business Administration or Supply Chain preferred
• 3+ years of experience in a similar role with direct experience managing orders and customer relationships.
• Practical experience with MS Office (intermediate MS Excel skills), Power BI, detail-oriented data analysis and problem-solving skills.
• Strong customer focus and excellent relationship building skills.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
 

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.