Customer Success Specialist

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

MaintainX helps frontline teams work smarter. Our platform digitizes work orders, maintenance schedules, safety inspections, and operating procedures, empowering thousands of companies worldwide to improve efficiency, reduce downtime, and drive operational excellence.

We’re looking for a Customer Success Specialist (CSS) to help our customers scale their impact using MaintainX. In this role, you’ll execute scalable programs that engage, educate, and retain thousands of MaintainX users—driving adoption, customer satisfaction, and long-term success.

• Manage a large portfolio of customers (2,000+ accounts), ensuring successful adoption and expansion of MaintainX.

• Use data-driven insights to identify risks, uncover expansion opportunities, and drive retention and growth.

• Execute scalable success programs—automated campaigns, training series, webinars, and office hours—to guide customers through their journey.

• Analyze customer usage, health scores, and engagement metrics to refine programs and prioritize outreach.

• Identify at-risk customers early and deploy proactive strategies to remove roadblocks.

• Collaborate with Account Management, Product, Marketing, and Support to improve onboarding and engagement experiences.

• Deliver targeted 1:1 engagement at key lifecycle moments (onboarding, renewal, expansion).

• 1+ year of experience in Customer Success, Account Management, Business Development, or similar customer-facing roles.

• Experience in an industrial environment (ex. on a shop floor, working with frontline customers, manufacturing experience, Engineering degree...)

• Strong analytical skills with the ability to interpret data and act on insights.

• Experience executing customer engagement programs (e.g., email campaigns, webinars, or in-app guidance).

• Excellent written and verbal communication skills; clear, empathetic, and professional.

• Comfortable using Customer Success and marketing automation tools (e.g., Gainsight, Outreach).

• Highly organized, process-driven, and able to manage multiple priorities simultaneously.

• Passionate about helping customers succeed in a fast-paced, technology-driven environment.

• Competitive salary and meaningful equity opportunities.

• Healthcare, dental, and vision coverage.

• 401(k) / RRSP enrolment program.

• Take-what-you-need PTO.

A Work Culture where:

• You’ll work alongside global teammates who reflect our values: Smart, Humble, Optimist.

• We believe in meritocracy, where ideas and effort are publicly celebrated.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is its people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.