Customer Success Specialist - HD

About BinSentry

BinSentry is an extremely fast-growing ag-tech company started here in KW. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.

With our technology, feed mills and protein producers are enhancing feed ordering efficiency, raising healthier animals, improving employee safety, reducing their environmental footprint and, most significantly, uncovering new savings. Today, BinSentry is monitoring more than 50,000 bins in real time across North America. When it comes to the future of agricultural supply chain management, BinSentry is leading the way. For more information visit
www.binsentry.com.

We are seeking a highly detail-oriented and technically capable Customer Success Specialist to join our team. In this role, you will support BinSentry’s ProSense HD commercial and deployment workflow by conducting accurate customer site evaluations and supporting seamless system deployments. This position is ideal for a self-starter who enjoys problem-solving, cross-functional collaboration, and working closely with customers and internal teams to ensure successful deployments and early customer adoption.

Key Responsibilities:

Customer Site Survey & Reporting (Pre-Sale):

• Coordinate and collaborate with the Deployment Manager on customer installations
• Collect and collate bin dimensions and installation measurements critical for deployment
• Ensure accuracy and completeness of survey documentation to support the sales process

Cross-Functional Coordination:

• Work closely with the Deployment Manager and Senior Manager of Customer Success to schedule and coordinate installations
• Support Sales with HD sales meetings, technical guidance, and survey insights as requested
• Partner with the Product Manager to identify, document, and support resolution of data integrity issues or product behavior concerns
• Serve as the primary point of contact for customers during the post-installation startup period, troubleshooting data issues and coordinating resolutions with Product teams
• Manage the device replacement schedule, coordinating with contractors in alignment with the Senior Manager of Fulfillment

Customer Support & Issue Resolution:

• Respond promptly to customer inquiries related to startup performance, sensor behavior, or data anomalies
• Coordinate troubleshooting steps with internal teams and escalate issues when necessary
• Ensure high levels of customer satisfaction through proactive communication and follow-through

Qualifications:

• Bachelor’s degree required
• Engineering, technical, or related degrees are a strong plus
• Four or more years of experience in customer support, customer success, field service, or a technical client-facing role
• Experience in AgTech, IoT hardware, industrial technology, or deployment environments preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Ability to collaborate effectively with Sales, Product, Deployment, and Customer Success teams
• Self-starter who can work independently and manage issues autonomously
• Highly organized, detail-oriented, and process-driven
• Team player with a strong customer-first mindset

Growth & Advancement Opportunities

This role provides clear growth paths into:

• Deployment Manager
• Senior Customer Success Specialist
• Additional leadership roles as the organization continues to scale

Working Conditions

Kitchener, Ontario
Approximately 80% in-office presence

BinSentry does not use artificial intelligence in the recruitment process.