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Our client, a digital marketing agency specializing in SEO, PPC, and web development, is looking for a Client Success & Account Manager to manage client relationships, oversee campaign execution, and ensure a seamless service experience. This is a client-facing role that requires strong communication, organization, and project management skills. While marketing strategy expertise is not required, a solid understanding of digital marketing processes is essential for effective client and team communication.
Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST
Key Responsibilities:
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Lead the onboarding process, aligning client goals (e.g., lead volume, conversions) and setting up campaigns for success.
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Serve as the primary point of contact for clients, ensuring clear communication and smooth execution of services.
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Manage client accounts by tracking tasks, setting deadlines, and following up on deliverables across SEO, PPC, and Web Development teams.
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Oversee campaign execution, ensuring client requests are met accurately and on time.
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Conduct client check-ins and performance reviews via Slack, email, and GoHighLevel.
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Generate reports on campaign performance, summarizing key metrics and next steps.
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Ensure all client tasks and deliverables are properly logged in Jira, tracking project progress efficiently.
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Drive client renewals and long-term partnerships by showcasing value and identifying opportunities to expand services.
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Proactively identify client needs and potential areas for service improvement.
What Success Looks Like:
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Strong client relationships resulting in high retention and satisfaction.
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Seamless project execution, ensuring all marketing deliverables are met.
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Clear and professional communication, making clients feel supported and well-informed.
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Accurate performance tracking and reporting, ensuring transparency and accountability.
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Proactive issue resolution, preventing miscommunication and ensuring client expectations are met.
Qualifications:
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2+ years of experience in client success, account management, or a similar client-facing role.
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Fluent English speaker with excellent communication skills and a neutral or minimal accent.
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Strong organizational skills with the ability to manage multiple accounts and track ongoing projects.
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Familiarity with digital marketing services (SEO, PPC, web development).
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Experience using CRM/project management tools like GoHighLevel and Jira is a strong plus.
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Comfortable working in a fast-paced, remote environment.
Nice-to-Have (But Not Required):
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Previous experience working at a marketing agency.
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Basic understanding of performance marketing and lead generation.
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Experience working with clients in industries such as healthcare, law, or service-based businesses.
Opportunity:
This role is ideal for someone who thrives in client management, keeps projects on track, and ensures clear communication between teams and clients. If you have strong communication skills, a solid understanding of marketing operations, and the ability to manage multiple client accounts efficiently, we encourage you to apply!
Application Process:To be considered for this role these steps need to be followed:
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Fill in the application form
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Record a video showcasing your skill sets
