Customer Success Manager - Oct/Nov 2024

Posted 12 Days Ago
Be an Early Applicant
Toronto, ON
1-3 Years Experience
Healthtech • Software
The Role
The Customer Success Manager at Creyos is responsible for driving retention, customer renewals, and upsell activity, as well as ensuring client satisfaction throughout the customer lifecycle. They will work with health care professionals to onboard and implement Creyos Health into their practices efficiently, manage the customer lifecycle, optimize the impact of customer success efforts, and drive the renewal process.
Summary Generated by Built In

The Company
HQ: Toronto, Ontario
81 Employees
On-site Workplace
Year Founded: 2014

What We Do

Creyos (formerly Cambridge Brain Sciences) is a leading web-based platform for the assessment of brain health. It allows you to obtain accurate, quantified and scientifically-validated measures of key aspects of cognition, including short-term memory, attention, reasoning, and verbal ability.

Creyos offers two core products – Creyos Health and Creyos Research.

Built for health care practitioners, Creyos Health is an online brain health assessment service that takes seconds to set up, is engaging and enjoyable for patients, and produces a reliable and scientifically-validated cognitive assessment report in as little as 15 minutes. It is used by leading health care clinics around the world to track brain health over time as part of cognitive treatment and wellness plans. Healthcare providers using Creyos Health also have access to digital versions of many standardized patient health questionnaires.

Creyos Research is made for researchers running studies on cognition in academic and commercial settings, allowing for the collection of cognitive data at scale. It has been used by many leading institutions, including Baycrest, Pfizer and Roche.

Both products allow for assessment customization and online administration, require no expert technical support to administer and enable you to store and manage cognitive data securely in the cloud. Creyos maintains a global normative database of more than 85,000 participants (built off of our larger database of 12+ million completed cognitive tasks) that enables you to derive detailed comparisons of individuals to specific populations.

The Cambridge Brain Sciences (now Creyos) cognitive tasks were developed in the laboratory of Dr. Adrian Owen, Canada Excellence Research Chair in Cognitive Neuroscience and Imaging (owenlab.org), over the course of his 25-year career. Over 300 scientific studies have been run to date using our tests, yielding numerous publications in leading academic journals.

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