Customer Success Manager (Bilingual - French/English)

Are you ready to drive innovation in the automotive industry?

At AutoLeap, we're not just selling software; we're empowering shop owners to build thriving businesses. As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most out of our platform and achieve their goals. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.

About AutoLeap

AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.

In 2023, we announced our $30M Series B, led by Advanced Venture Partners (AVP), with continued participation from Bain Capital Ventures and Threshold Ventures. And we aren’t slowing down! Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!

We take pride in creating an exceptional workplace and experience—here’s how that’s been recognized:

🏆Certified Great Place to Work since 2021

🏆Fortune’s 2024 Best Workplaces in Technology (Small & Medium Businesses)

🏆Numerous G2 Awards (some include: Momentum Leader, Best Relationship, Leader)

🏆One of the Best SMB Companies in North America by SMB Tech 50

In this role, you'll:

• Drive Customer Value: Work directly with shop owners to maximize their use of AutoLeap and achieve their goals.
• Build Relationships: Foster strong relationships with customers and identify opportunities for growth.
• Manage Escalations: Handle customer escalations effectively and ensure timely resolution.
• Grow Business: Maintain an active pipeline of expansion opportunities to meet quota.
• Assist Sales Efforts: Partner with the sales team by supporting prospect demos and showcasing product value
• Advocate for Customers: Understand and advocate for customer needs and feature requests.
• While this job description outlines the core responsibilities of the role, team members may occasionally be asked to support tasks outside of their day-to-day scope to meet evolving business needs.

• Bilingual Communication: Fluency in both French and English, with the ability to communicate confidently and professionally across both languages.
• Software Experience: 8-24 months of experience at a software company, preferably with SaaS and SMB experience.
• Sales Skills: Experience demoing and closing sales opportunities.
• Organizational Skills: Ability to manage a large book of business effectively.
• Proven Success: A strong track record of achievement in previous roles.
• Customer Focus: Passion for helping others and a dedication to customer satisfaction.
• Unique Talents: Bring your own unique skills and perspectives to the team.

• Benefits Coverage: A comprehensive health plan with significant employer contributions.
• Flexible Time Off: Unlimited paid time off to support work-life balance and personal well-being.
• Monthly Meal Stipend: A recurring monthly allowance to assist with meal expenses. 
• Employee Recognition: A platform for peer recognition, where you can earn points towards various rewards.
• Career Development: Access to learning opportunities and internal mobility to support long-term growth.
• People-First Culture: A collaborative, supportive environment rooted in trust, accountability, and inclusion.