The Customer Success Manager aids healthcare clients in understanding marketing performance and improving client satisfaction, while learning from senior staff.
Customer Success Manager - Aesthetics Vertical
Role OverviewThe Customer Success Manager supports our Customer Success team by helping healthcare clients understand their marketing performance and achieve measurable results.
You’ll work alongside senior Customer Success Managers, learning how to manage client relationships, track campaign progress, and identify opportunities to improve client satisfaction and retention.
This role offers hands-on learning, mentorship, and a clear path to grow into a full Customer Success Manager position.
Roles and Responsibilities- Managing client relationships, day-to-day communication and conduct monthly performance reviews.
- Assist with onboarding new clients and coordinating follow-up actions.
- Prepare and maintain performance reports, dashboards, and client updates.
- Monitor client satisfaction and identify risks or opportunities for improvement.
- Participate in client meetings, take detailed notes, and help with next-step follow-ups.
- Collaborate with internal teams (SEO, content, web, and design) to ensure client deliverables are met.
- Learn to analyze campaign metrics and connect them to ROI-focused insights.
- Document processes and contribute ideas to improve client experience.
- 1–3 years of experience in customer success, account management, or client support (preferably in marketing, SaaS, or healthcare).
- Excellent written and verbal communication skills.
- Organized, detail-oriented, and proactive in follow-through.
- Empathetic and client-focused, with strong listening and problem-solving skills.
- Eagerness to learn marketing performance metrics and tools (Google Analytics, CRM systems).
- Comfortable working in a fast-paced, remote environment.
- Post-secondary education or equivalent work experience.
- Curiosity & Growth: You’re eager to learn and grow with mentorship.
- Proactivity: You take initiative and anticipate client needs.
- Collaboration: You work well with multiple teams and communicate clearly.
- Accountability: You take ownership of your work and follow through with excellence.
- Work From Home: This is a remote-first position, but regular virtual meetings with senior management are expected.
- Availability: Must be able to work within North American time zones.
Compensation
- $55,000 – $65,000 USD annually, with performance-based growth and promotion opportunities.
To Learn More About Us
Click Here to Learn about our businesses: Ekwa Marketing Inc. Is a Canada-based company that provides services to doctors, dentists, plastic surgeons, dermatologists, and other healthcare professionals who dominate internet marketing, social media, mobile, and local search engine results to outclass their competition! https://www.ekwa.com/
Top Skills
Crm Systems
Google Analytics
Ekwa Marketing Mississauga, Ontario, CAN Office
303 PINETREE WAY, , Mississauga, Ontario , Canada, L5G2R4
Similar Jobs
Artificial Intelligence • Enterprise Web • Software • Design • Generative AI
As a Trust & Safety Engineer, you'll build scalable systems to prevent abuse, focusing on login controls, detection logic, and tooling. You will work closely with Security and Engineering teams.
Top Skills:
AWSBigQueryCloudflareCloudwatchDatadogGoNode.jsOpensearchPythonSQL
Artificial Intelligence • Productivity • Software • Automation
Lead and develop a team of engineers while owning the engineering strategy for Partner Solutions. Collaborate with product and ensure alignment with company goals.
Top Skills:
APIsSdks
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves generating new business sales revenue through account planning, engaging with C-suite personas, and developing client relationships, particularly in Federal accounts.
Top Skills:
Ai-Powered ToolsSaaS
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
