The Customer Success Manager will build and strengthen client relationships, manage customer relations, implement the company's customer strategy, identify upselling opportunities, lead regular client meetings, ensure timely service delivery, and analyze customer data for improvements. This role requires excellent communication and problem-solving skills to address client needs effectively.
Company Description
Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.
Job Description
- Build and strengthen client relationships to achieve long-term partnerships.
- To organize and plan daily work connected to managing customer relations.
- To execute customer relation policies and procedures.
- To implement the company's strategy of customer relation management to improve service quality.
- Identify upsell, cross-sell, and growth opportunities.
- To perform the licensees’ live offering analysis and offer possible ways to improve it.
- To develop and maintain sustainable relations with existing and new customers.
- To lead and coordinate regular meetings with customers.
- To serve as main point of contact in all matters related to client.
- To provide consultation and help to customers that use services of the company.
- To oversee communication with customers that are connected to special cases in the facility, customer’ complaint and different non-standard cases.
- To plan, supervise and coordinate progress of current projects.
- To develop a thorough understanding of company’s products and service offerings to better upsell and cross-sell to clients.
- To work with internal teams and partners to develop strategic plans and ensure KPIs are being met.
- To ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- To clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- To inform customers about newest releases, updates news related to company’s product and services.
- To analyse information connected to the customer and collect data to identify customer relations enhancement opportunities.
- To handle inquiries and requests from customers and address their need.
- To present proposals to improve customer service, as well as promote and realize the implementation of proposals.
- To generate progress reports for clients and managers within the organization.
- To carry out any additional duties within the competence of held position as instructed by the management.
Qualifications
- At least 3 years of experience in the position.
- Excellent communication, influencing and listening skills.
- Fluent English to communicate in writing and voice with customers around the world.
- Fluent Portuguese.
- Ability to deliver client-focused solutions to customer needs
- Ability to communicate and influence key stakeholders at all levels of an organization.
Similar Jobs
.png)
As an Enterprise Customer Success Manager, you will engage with key customers to drive their success with the platform, manage post-sales activities, and cultivate trusted relationships with customer executives. Responsibilities include onboarding new customers, conducting trainings, assessing adoption, and resolving issues while collaborating across various stakeholders to enhance customer experience.
As an Enterprise Customer Success Manager, you will act as a trusted advisor to key customers, overseeing post-sales activities and ensuring maximum value from the platform. Your role includes managing relationships, conducting training, assessing customer satisfaction, and collaborating with cross-functional teams to enhance customer experience and retention.
As a Principal Customer Success Manager at Atlassian, you'll engage with C-level executives and complex enterprise customers to ensure they maximize value from Atlassian solutions. You'll develop relationships, guide customer success strategies, and help in navigating implementation processes while driving product adoption.
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
