About Us
AfterShip, recognized as a Great Place to Work Certified company, is at the forefront of transforming the global eCommerce landscape. Our mission is to empower eCommerce retailers to create and manage the world’s best online shopping experiences. Powering over 4.4 billion shipment trackings for over 20,000 global brands like Samsung, GymShark, Dr. Squatch, Citizen, Mejuri and Aesop, AfterShip revolutionizes how businesses engage with customers after purchase. We are pioneering AI-driven post-purchase solutions, from smart shipment tracking and returns management to personalized product recommendations and AI-powered delivery estimates.
Having secured a $66 million Series B in 2021, we are accelerating our growth and continuing to shape the future of eCommerce.
At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.
Your Mission:
Our team is growing and we are currently looking for a GTM Enablement Manager to partner with our Go-to-market organization. In this role, you are responsible for creating and implementing enablement programs and initiatives to support our team in effectively managing and growing our customer relationships.
As a strategic partner to many cross-functional teams around the company, you will act as the voice and representative of the GTM team as your end customer. Your objective is to create an exceptional and equitable learning experience that empowers our GTM team to achieve their full potential, ensuring their success and fostering their growth. In order to succeed, you will bring a strong point of view on applying customer service methodologies, a book of business management and skill development that results in better usage, retention, and ultimately customer success.
How you will make a difference:
- Develop and execute on a comprehensive enablement strategy that supports the professional growth and effectiveness of our CSMs. This includes designing and delivering training programs
- Partner with internal teams to optimize processes and product enablement
- Lead product enablement for GTM teams leveraging value- based methodology
- Support global roll out of programs beyond Customer Success Org, involving Sales and Solution Architects and other cross functional teams across NA, APAC and EMEA
- Collaborate closely with senior leadership to develop enablement initiatives tailored to address critical gaps identified across the knowledge, skills and processes of our global CSMs.
- Develop and maintain an onboarding program for new GTM hires, ensuring a smooth transition and accelerated ramp.
- Foster a collaborative and supportive environment through knowledge sharing, peer learning, and facilitating communication channels for CSMs.
- Establish metrics to measure the effectiveness of enablement initiatives and track the impact on CSM performance, customer satisfaction, and revenue growth.
- Act as a subject matter expert on customer success best practices, industry trends, emerging technologies relevant to customer success and incorporate them into the enablement programs.
- Provide ongoing coaching and mentorship to CSMs, offering guidance on best practices, customer engagement strategies, and relationship management.
- Impact the GTM organization globally and have the opportunity to travel
Who we are looking for:
- Minimum Bachelor degree in a business related field
- 3+ years leading end-to-end enablement programs for Customer Success or Sales roles
- SaaS experience is preferred
- Strategic mindset with the ability to align enablement initiatives with broader organizational objectives
- Excellent communication, presentation and coordination skills
- Proven experience using Gong, Tableau, Hubspot, Notion and Planhat, Google Platform as well as LMS/CMS systems
- Analytical mindset with the ability to leverage data and insights to inform decisions and drive continuous improvement
- Experience in establishing key performance indicators (KPIs) to measure the effectiveness of enablement initiatives
- Experience collaborating cross-functionally with product and marketing teams
- Ability to design and develop engaging and interactive training and content using a variety of adult learning modalities and methods
- You are based in US or Canada (hybrid model)
At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.
Why You Should Join Us:
- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Perks:
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement Plans including company match
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
