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Position: Customer Service Representative
All Shifts Available - Full time and Part time- On-site/ In Office
The Company
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out". We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
- Arrives to work on time for scheduled shift.
- Answers incoming phone calls in a prompt and courteous manner.
- Provide professional and friendly interaction with our customers.
- Assists customers with navigating and accounts set up through the Metropolis App.
- Resolves customer inquiries independently or with the aid of a supervisor.
- Quote daily and event rates to assist customers with parking decisions.
- Troubleshoot customer/garage specific inquiries prior to escalating to Management.
- Ensure customer satisfaction by providing effective and immediate solutions to customer inquiries.
- Escalate location specific problems such as equipment and ticket issues to the Manager on Duty.
Qualifications
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Adhere to your assigned schedule and offer flexibility for any emergency shift needs. *Please note that weekend availability is required*.
- High school diploma or equivalent.
FLSA Status: Non-Exempt
This employer participates in E-Verify.
M/F/Disability/Veteran
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Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
