Customer Relationship Manager - Logistics and Supply chain

Delmar International Inc. (www.delmarcargo.com) is a leader in Canadian & U.S. Customs Brokerage, International Freight Forwarding, and Global Logistics Services. Founded in 1965, Delmar is currently Canada’s largest independent, Canadian owned Logistics Service provider, servicing approximately 4000 clients worldwide.

As a global company, we embrace cultural diversity and recognize the value of each individual.  We offer an environment where collaboration to provide innovative, courteous, and efficient client service is the essence of our culture.

Mandate:

Reporting to the Department Manager, the Customer Relationship Manager plays a key role in supporting the ongoing development and retention of both existing and prospective Delmar customers. This position is responsible for maintaining strong and effective communication with clients—both written and verbal—to ensure a high level of customer satisfaction. Key responsibilities include identifying client needs, responding to inquiries in a timely manner, and proactively offering solutions, insights, and recommendations to address customer challenges. The Customer Relationship Manager is also responsible for upselling and cross-selling Delmar’s services, maintaining and retaining a dedicated book of business. The successful candidate will be expected to develop a thorough understanding of Delmar’s full suite of products and services to effectively support client needs and drive business development.

Requirements:

• Minimum 2 years of sales or operations experience in the 3PL Freight Forwarding environment
• Experience in Ocean, Air, Ground, Brokerage or Warehousing considered an asset
• College degree in business or a related field; Bachelor's degree considered an asset
• CIFFA certification considered an asset
• Local travel may be required

What You Offer:

• Ability to probe the right questions, listen carefully and understand customer’s needs
• Ability to offer innovative solutions to ensure customer satisfaction
• Drive, confidence, persistency, and self-motivation
• Excellent communication skills, written and oral

What We Offer:

• Equal opportunity employer
• Competitive compensation
• Comprehensive health and dental care
• Balance between work and home life