Customer Relations Specialist

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.

Responsibilities:

• Serve as the primary point of contact for customers, coordinating inbound and outbound freight to meet daily priorities and weekly transportation targets while ensuring a high level of service.
• Build and maintain strong relationships with customers, brokers, and carriers to proactively address service risks, resolve issues, and ensure timely, transparent communication.
• Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction
• Communicate with customers, brokers, and carriers to resolve discrepancies related to pricing, service levels, delivery schedules, and documentation.
• Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments, and solving any discrepancy of quality, quantity, and schedule.
• Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation.
• Proactively communicate service risks to customers to provide proper resolution

• Bachelor’s Degree or College Diploma in Logistics, Supply Chain Management and/or Business is required
• 1+ Year of experience in Supply Chain/Transportation industry is required
• Experience dealing with FTL shipments.
• Familiarity with North American geography
• Proficient in Microsoft Office Suite with the aptitude to learn new software quickly
• Problem solving and decision-making skills with the ability to work in a team environment

• Competitive Salary
• Healthcare Benefit Package
• Career Growth