Customer Implementation Specialist

Job Description
Applied Systems, a worldwide leader in insurance technology, is currently searching for a Customer Implementation Specialist to join our outstanding EZLynx integration team. You will work directly with customers to identify the necessary activities required to complete each customer's implementation and follow through to ensure that the activities are performed on time and with high quality. You will own the customer relationship from the point of sale through the completion of the implementation and subsequent hand-off to our Customer Support team. You will be responsible for sustaining the highest level of customer satisfaction with the end-to-end implementation process.
What You'll Do

• Manage EZLynx implementation projects, including project planning, execution, and timely communication with customers and internal teams to deliver high-quality implementations.
• Identify and manage customer expectations, including communicating difficult/sensitive information to customers, the project team, and management.
• Work with customers to gather requirements, assess needs, and provide guidance on best practices and workflows to meet business needs.
• Develop and maintain project plans, timelines, and dashboards to ensure that implementation milestones are met.
• Form strong and productive working relationships with customers, managing to keep customers on track toward achieving mutual goals.
• Partner with product and project team members to ensure the completion of all deliverables across the project.
• Maintain thorough documentation of customer interactions, tasks completed, project status, and action items.
• Continually seek feedback from customers and internal stakeholders to identify opportunities for improvement in our implementation process.
• Manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Assist clients with making product-related configuration decisions.
• Develop and maintain excellent knowledge of company products, usage, features, etc.

What You'll Need to Succeed
We're looking for someone who:

• Can work remotely or from an Applied Systems office

Your experience should include some or all of the following:

• Three or more years of project management or software implementation experience
• Ability to establish credibility with clients at various levels based on industry, product, and technical knowledge
• Ability to conduct troubleshooting for product issues
• Strong oral, written, and interpersonal communication skills
• Ability to prioritize, work independently, and consistently meet deadlines
• Functional proficiency with MS Office products (Outlook, Word, Excel, and PowerPoint
• Bachelor's degree or equivalent work experience
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Insurance industry experience
• Experience using EZLynx or Applied Systems software

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most. For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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