About the Company
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
What You’ll Do
Assist customers via email, chat, and phone, delivering accurate, friendly, and timely support.
Troubleshoot account, card, and transaction-related issues, using Rain’s internal systems and resources.
Identify and escalate complex cases to the CX Team Lead or other internal teams for faster resolution.
Document customer interactions clearly and consistently in our support platform (Zendesk).
Collaborate cross-functionally with Operations, Product, and Compliance to flag recurring issues and propose solutions.
Contribute to knowledge base and process updates, helping improve support documentation and workflows.
Represent Rain’s values of empathy, clarity, and trust in every interaction.
What You’ll Bring
3-5 years of experience in customer support, customer success, or CX — ideally within fintech, payments, or financial services.
Excellent written and verbal communication skills.
A calm, professional approach when dealing with sensitive or high-pressure situations.
Attention to detail and comfort navigating multiple systems and tools (Zendesk, Notion, Google Workspace, etc.).
A proactive mindset — you look for ways to improve both customer experience and team efficiency.
Genuine curiosity about fintech, financial inclusion, and improving global money movement.
Why Join Rain
Help redefine how stablecoins are used in everyday financial transactions.
Join a mission-driven, collaborative team that values transparency and accuracy.
Hybrid setup — work both in our New York office and remotely as part of a close-knit CX team.
Opportunities to grow into QA, training, or leadership roles within CX and Operations.
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.
