As a Customer Experience Associate, you will provide personalized and empathetic support to customers through social media, email, and live chat, ensuring customer satisfaction and loyalty. You will also collaborate with your team to resolve issues and maintain documentation of customer interactions while meeting performance metrics.
At CSE, we're all about creating a positive and personalized customer experience. We're seeking a skilled and enthusiastic remote Customer Experience Associate to join our team part-time and deliver exceptional service to our CSE Squad. This position requires availability to work at least 15 hours per week. The schedule will include at least 5 hours each on Mondays, Wednesdays, and over the weekend, and may require some holidays.
Key Responsibilities:
- Provide customers with personalized, accurate, timely, and empathetic support via social media, email, and live chat (no phone calls)
- Go above and beyond to ensure customer satisfaction and promote loyalty, while maintaining a positive, professional, and friendly attitude at all times
- Collaborate with your team to resolve complex customer issues
- Maintain accurate and detailed documentation of customer interactions
- Stay up-to-date on our products, policies, and procedures to provide the best possible service
- Meet or exceed performance metrics, including response time, customer satisfaction, and first contact resolution rates
Qualifications:
- 2+ years experience in a customer service role
- Exceptional written and verbal communication skills
- Extensive knowledge of and experience with Clean Simple Eats products, Challenge, mobile app, and brand is strongly preferred
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills and attention to detail
- Experience with Gorgias or comparable customer service software is preferred but not required
- Experience with Shopify is preferred but not required
Salary: $18-20 per hour
Location: Remote, Utah preferred
Benefits:
- Paid time off
- 401(k) + Company match
- Free product allowance
If being in the business of changing lives makes you jump out of bed in the morning, and your qualifications and availability match our requirements, please give us an idea of your CSE knowledge and problem-solving skills by completing the questions below.
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