Customer Enablement Specialist

At AlayaCare, we’re more than just a fast-growing SaaS company; we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection.

Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

Reporting to the Senior Customer Enablement Consultant, the Customer Enablement Specialist plays a critical customer-facing role in delivering a best-in-class onboarding experience for our SMB customers. You will work on multiple onboarding projects simultaneously, guiding customers through a prescriptive implementation journey and ensuring they are set up for long-term success on the AlayaCare platform.

You’ll act as a subject-matter expert on the platform, with a particular focus on training, adoption, and quality configurations that drive meaningful value for customers. Primarily, you are our best trainer.

• Facilitate the onboarding of SMB customers using AlayaCare’s prescriptive onboarding delivery model, from initial kick-off through go-live.

• Provide input to and execute project plans, working with customers to understand their processes, goals, and success metrics.

• Develop, refine, and maintain training resources in partnership with senior members of the Customer Enablement team.

• Set customers up in AlayaCare University, monitor course completion, and resolve learner questions to keep onboarding on track.

• Own quality system configuration and training deliverables to ensure customers are ready to use the platform effectively on day one.

• Support data migration activities, helping to resolve validation errors and ensure clean, accurate data in production environments.

• Troubleshoot and support customer issues during onboarding, providing resources and guidance or coordinating with internal teams as needed.

• Provide input into webinars and training content that support scalable, repeatable onboarding experiences.

• Ensure project and customer data is accurately maintained in Mavenlink, HubSpot, and other internal systems of record.

• Build and maintain strong relationships with customer stakeholders, providing day-to-day contact on onboarding status and changes.

• Maintain up-to-date knowledge of and compliance with internal processes, procedures, and quality standards.

• Perform other job-related duties as assigned.

• Bachelor's Degree in Business, Public Health, Informatics, Computer Science, or similar. 

• Approximately 1-3 years of experience in onboarding, training, customer enablement, or a closely related customer-facing role.

• Strong training and facilitation skills, with familiarity with adult learning styles and how to adapt content to different audiences.

• Excellent organizational and time-management skills with strong attention to detail; you’re comfortable managing multiple projects at once.

• Excellent communication and interpersonal skills; you collaborate effectively and build strong relationships with both customers and colleagues.

• A proactive, self-starting mindset with strong analytical skills and a willingness to think creatively to solve problems.

• Solution-focused approach and creativity in problem-solving techniques.

• Experience with tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk (or similar project and support tools).

• Working knowledge of the home care industry or SMB SaaS is an asset.

This position is a hybrid role in the Greater Toronto Area. At AlayaCare, our hybrid model includes set in-office collaboration days (twice per week), and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork. 

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every customer you onboard helps ensure care teams can work more efficiently and deliver better, more connected care.

We believe in transparency, feedback, and assuming positive intent. You’ll feel safe sharing your ideas and career goals, and you’ll be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.

We value flexibility and well-being. From Wellness Fridays, to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

• Equity in a well-funded, scaling company.

• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.

• Parental leave top-up and family support programs.

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

Apply today and be part of a company making a real difference in the future of home and community care. If this isn’t the right role for you, consider sharing it with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].

#LI-JM1 #LI-Hybrid