Revlon, Inc
Customer Business Development Manager, Regional (15-Month Maternity Leave Coverage)
At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.
Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.
Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.
We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.
We are Revlon, together, transforming beauty.
This role is a Hybrid Role: Employees are expected to work from our Mississauga, ON office 3 days per week and may work remotely the remaining days
Overview:
The Customer Business Development Manager (CBDM) leads the development and execution of customer business plans for McKesson and key regional drug customers including Rexall, Lawtons, and Sobeys. The role integrates Revlon’s strategies with customer objectives to drive sustainable, profitable growth. The CBDM collaborates cross functionally to deliver strong execution across forecasting, promotional planning, financial management, and customer engagement, while also providing leadership to one direct report.
Responsibilities:
Customer Business Planning
- Develops, implements, and monitors annual customer business plans aligned to Revlon Canada’s strategic priorities.
- Translates consumer insights, POS trends, and customer strategies into actionable business initiatives.
- Tracks performance to plan, identifies gaps, and recommends corrective actions.
- Creates contingency plans to mitigate risks and capitalize on incremental opportunities.
Sales Growth & Category Leadership
- Partners with customer buyers and Revlon Marketing to execute customer specific programs and innovation launches.
- Evaluates program effectiveness and recommends optimization strategies.
- Conducts ongoing planogram productivity reviews and identifies opportunities for incremental space gains.
- Supports flawless in store execution through coordination with internal and external partners.
- Builds and maintains customer specific activity grids consolidating flyers, promotions, and display programs.
Forecasting & Demand Management
- Maintain accurate shipment and replenishment forecasts in partnership with Demand Planning.
- Achieve 95% shipment forecast accuracy across key planning buckets.
- Identify forecast variances and present risks and opportunities in demand meetings.
- Manage product lifecycle transitions, including new PPKs, relaunches, discontinuations, and markdowns.
- Use weeks‑of‑supply targets, historical POS performance, and retailer benchmarks to develop accurate PPK forecasts and determine appropriate inventory allocation across stores.
- Ensure optimal store level inventory distribution for new and relaunch items.
Financial Management
- Manage the Market Development Fund (MDF) to ensure profitable investment and strong ROI.
- Determine funding needs, evaluate payback, secure approvals, and track performance.
- Support account P&L management, including minimizing return risk and optimizing investment.
- Process invoices, deductions, and documentation in a timely manner.
- Negotiate customer related financial terms including payment timelines, promotional funding levels, and non-compliance or service-related charges.
- Partner with internal teams to ensure negotiated financial terms align with Revlon budgets and expectations.
- Monitor adherence to agreed-upon financial terms and address discrepancies proactively.
Leadership & Collaboration
- Lead, coach, and develop a direct report responsible for day‑to‑day McKesson account management, ensuring they have clear priorities, strong analytical tools, and the guidance needed to manage forecasts, respond to customer inquiries, and deliver against business objectives.
- Build strong, collaborative relationships across customer organizations and internal cross functional teams.
- Prepares and delivers compelling business presentations to customers and internal stakeholders.
- Acts as a key driver of alignment, accountability, and strategic execution within the Sales organization.
Who you are:
- 3–5 years of account management experience in CPG or a related industry.
- Experience with McKesson and regional drug customers preferred.
Knowledge, Skills & Abilities:
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
- Strong understanding of cosmetics, consumer packaged goods, or related industries.
- Advanced negotiation and communication skills with the ability to influence internal and external stakeholders.
- Strong analytical capabilities with the ability to interpret A.C. Nielsen and POS data, identify trends, and derive actionable insights.
- Demonstrated strategic thinking, effective planning, and flawless execution skills.
- Strong customer focus with the ability to understand key business drivers and anticipate customer needs.
- Proven ability to be proactive, take ownership, and resolve issues with urgency.
- Creative, dynamic, and forward‑thinking mindset with a passion for continuous improvement.
- Ability to manage multiple priorities, set clear goals, and meet deadlines in a fast‑paced environment.
- High attention to detail, strong accuracy, and a process‑oriented approach.
- Excellent interpersonal, verbal, and written communication skills.
- Strong presentation skills, able to deliver clear, concise, and persuasive messages across all levels of the organization.
- Ability to build collaborative relationships and work effectively with cross‑functional teams.
- Self‑motivated with strong business maturity, sound judgment, and a drive to achieve results.
Education
- Bachelor’s degree in Business, Commerce, or related field required.
- MBA or advanced degree preferred.
Key Interfaces
- External: McKesson, Rexall, Lawtons, Sobeys, third party vendors
- Internal: Marketing, Demand Planning, Finance, Operations, Supply Chain
Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in Canada.
#LI-CH2 #LI-Hybrid
The base pay range for this position is $78,000 - $95,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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