Creative Operations Specialist

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization. 

We’re looking for a Creative Resource Manager that will play a critical role on our creative operations and creative teams in helping meet business expectations for delivery of creative work. In this role you’ll be supporting both the creative and business needs without bias, and with an attitude of “no job is too big or too small.”  

As such, your 3 primary responsibilities include:

• Understand the talent needs of the group and be able to enhance our talent base
• Help foster an environment where creativity can happen
• Support the creative process 

Responsibilities: 

• Collaborate with Marketing Program Managers to align on business roadmaps and resource planning.
• Monitor and optimize the workload of creative teams across various projects, looking out for effective utilization.
• Manage the Creative Resource workload in the Project Management tool and analyze utilization data for capacity insights.
• Form close relationships with the talent, and document skills, interests, areas of growth, to allow for allocations based on fit as much as possible
• Administer the PTO calendar, facilitate team requests, and ensure coverage plans.
• Conduct weekly resource meetings with Creative Leadership and Marketing Program Management teams.
• Resolve resource booking conflicts and communicate priority shifts between Creatives, Leads, and Program Managers.
• Stay informed on current and upcoming projects and business development activities related to resourcing, plan proactively
• Provide project, talent and process-related insights to the Director of Creative Operations and Executive Creative Director, for optimal improvements
• Identify, onboard, and manage creative freelancers/contractors, and maintain budget accuracy with the Finance team. 
• Work with the Director of Creative Operations, Business Affairs and the Finance team on maintaining the financial budget (past costs, future projections) always up to date
• Conduct quarterly reviews of contractor lists with Marketing and Creative leads.
• Manage and provide improvement recommendations for resource management tools and process: Airtable, Google Suite, Slack, meeting cadence, etc.

Experience: 

• 3-4 years of experience in Creative Resourcing at an agency or brand creative in-house team
• Understanding of the various functions and skill sets of the creative team, in order to be able to recommend resourcing for various types of incoming projects
• Understanding of creative project workflow and how resourcing is impacted when project timelines shift 
• Experience in working with Project Management tools and functions
• Ability to be calm under pressure, multitask and prioritize in a fast-paced, dynamic and deadline-driven environment
• Experience with project management tooling such as Asana, Wrike, Airtable, etc.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $84,000 - CAD $105,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.